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More Travel Disruption Feared As Passengers Take To The Skies This Holiday Season

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Airlines are getting tough on ‘personal items,’ and it could cost you
  • 68% UK and US passengers experienced travel disruption since COVID
  • 83% still planning a festive or early 2023 break
  • 66% expect travel chaos to taint their upcoming trips
  • 55% will boycott an airline if their next holidays are similarly disrupted
  • 93% of passengers say reputation for arriving on time is a major factor in their decision to buy a ticket

New data from travel technology company IBS Software reveals that despite more than two thirds (68%) of passengers being inconvenienced by disrupted journeys since COVID travel restrictions were lifted and 66% expecting more of the same during upcoming trips, most (83%) still plan on flying for a break in the next six months.

EasyJet holiday bookings up despite cost-of-living crisis(Opens in a new browser tab)

The research, which polled 2000 recent travellers in the UK and US*, warns that holiday providers have one more chance to get it right; if holidaymakers experience disruptions again during their upcoming trips, over half (55%) will avoid booking with the airline in the future. When asked who they blame for their poor experiences, 50% said it was the fault of the airlines when flights were delayed, with just 13% blaming the airport. However, when it comes to lost luggage the jury is out – 42% say it’s the airport’s responsibility and 40% are seething at the airline.

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Delayed flights or missed connections was the most common holiday hurdle, affecting over a third of all passengers (35%), followed closely by waiting in longer than normal queues (31%) and cancelled flights (15%). Lost luggage, which dominated the news headlines in the Summer, is confirmed by the research as a major annoyance, blighting nearly 1 in 7 passengers’ holidays over the last 18 months.

Qatar unveils 6000 cabin World Cup fan village near airport(Opens in a new browser tab)

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Despite a clear desire to travel, passengers won’t accept more disruption without protest. If passengers find out their journey is going to be disrupted, 53% will complain to the airline and 38% will use social media to broadcast their annoyance. And if an airline doesn’t have a reputation for punctuality they’re likely to lose out with 93% of travellers saying this is an important factor when deciding which airline to buy from.

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Airlines

How is Bangkok Airways now weighing passengers before boarding?

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How is Bangkok Airways now weighing passengers before boarding?

Bangkok Airways is the most recent airline that asks customers to walk on a scale before boarding. The development was announced by the airlines on their Facebook page on September 14. According to the notification, the weight check survey will occur between September 15 and October 31, 2023.

https://www.facebook.com/FlyBangkokAir/posts/687409406754053?ref=embed_post

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Bangkok Airways Public Company Limited is now a member of the Watchers Club, joining the ranks of other airlines. In order to precisely calculate the total weight of people and their accompanying carry-on luggage, the airline attempts to use standardized average weight data.

Exclusive Airbus A350 Photo Tour : Cabin, Seats and Walk around at wings India.(Opens in a new browser tab)

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The company will formally certify that the data will be kept private and will be employed solely to enhance the information on the typical average weight.

A positive response from customers is what the company is hoping for. A standard weights survey must be carried out in accordance with the international civil aviation standard regarding the use of standard passenger and baggage weights for weight and balance calculation purposes in order to ensure the safety and effectiveness of a flight and to confirm that the actual weight does not exceed the maximum take-off weight limitation.

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Bangkok Airways and Vietnam Airlines. Signed an agreement to codeshare flights.(Opens in a new browser tab)

Before boarding a plane, passengers are weighed, and Bangkok Airways is not the first airline to do this. Korean Air has been performing passenger weight checks at airports from September. Air New Zealand conducted a similar study earlier this year.

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Aerospace

From Doha to the World: The Legacy of Akbar Al Baker at Qatar Airways: Honoured with APEX CEO Lifetime Achievement Award

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From Doha to the World: The Legacy of Akbar Al Baker at Qatar Airways: Honoured with APEX CEO Lifetime Achievement Award

In the organization’s five-decade history, the APEX CEO Lifetime Achievement Award has only been given six times, including the most recent award given to H.E. Mr. Al Baker. This esteemed honour is given only to visionaries and leaders in the industry who drive advancement in the aviation business while also elevating their brands.

Akbar Al Baker is a prominent figure in the aviation industry and has served as the CEO of Qatar Airways for many years. Here’s a brief overview of his story:

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On September 22, 1961, Akbar Al Baker was born in Doha, Qatar. He completed his studies in Qatar before moving to India to attend Aligarh Muslim University to study economics and business. He joined Qatar’s Civil Aviation Directorate after completing his education to start his aviation career.

Akbar Al Baker was chosen to lead Qatar Airways, the nation of Qatar’s state-owned national airline, in 1997. Qatar Airways underwent a substantial turnaround and expansion under his direction. He was crucial in making the airline into one of the top carriers in the world, renowned for its opulent service, cutting-edge aircraft, and extensive global network.

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Some key highlights of Akbar Al Baker’s tenure at Qatar Airways include:

  1. Fleet Expansion: Under Al Baker’s leadership, Qatar Airways expanded its fleet with state-of-the-art aircraft, including the introduction of the Airbus A380 and Boeing 787 Dreamliner to its fleet.
  2. Award-Winning Service: Qatar Airways has won numerous awards for its service quality, including Skytrax’s “Airline of the Year” multiple times during his tenure.
  3. Hub Development: Al Baker oversaw the development of Hamad International Airport in Doha, which has become a major hub in the Middle East for international travel.
  4. Alliance Memberships: Qatar Airways became a member of the Oneworld alliance, strengthening its global network and partnerships with other leading airlines.
  5. Crisis Management: During his tenure, Qatar Airways successfully navigated through challenging times, including the 2017 blockade imposed by neighboring countries, which led to the suspension of air travel to several destinations.

Akbar Al Baker is renowned for his hands-on leadership style and for holding the airline to a high standard. He is also renowned for making direct and occasionally controversial comments about business-related issues. In the very competitive airline sector, his leadership has significantly contributed to Qatar Airways’ expansion and success.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker Honoured with Prestigious APEX CEO Lifetime Achievement Award

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Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker was celebrated by the Airline Passenger Experience Association (APEX) as the recipient of the CEO Lifetime Achievement Award, which recognizes industry leaders for their dedication, efforts, and commitment to enhancing the passenger experience. The APEX/IFSA Awards Ceremony took place at APEX/IFSA Global EXPO in Long Beach, California on 20 September, where H.E. Mr. Akbar Al Baker also accepted three awards for the airline.

Qatar Airways was also awarded with three more APEX Awards, solidifying the airline’s status as one of the world’s leading airlines. The following titles presented to Qatar Airways were based exclusively on certified passenger votes: 2024 APEX World Class Award, APEX Award for Best Entertainment in the Middle East, and the APEX Award for Global Best Food & Beverage.

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Qatar Airways Group is a unique organization that encompasses multiple subsidiaries and works in synergy to create the smoothest travel journey including airport ground services, onboard catering, private jet travel, and more. Qatar Airways continues to work in line with its promise to provide all passengers with the most seamless and luxurious travel experience in the world, now adding an additional four prestigious awards to the multi-award-winning airline’s accreditation.

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Norse Atlantic Airways Partners with WebCargo by Freightos

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Norse Atlantic Airways Partners with WebCargo by Freightos

Norse Atlantic Airways and WebCargo by Freightos, the top air cargo booking platform, today announced substantial cooperation to provide the European-based carrier’s capacity from the largest European Union cities for quick eBooking and payment on WebCargo.

Norse Atlantic Airways launches new Flights from Los Angeles and San Francisco to London(Opens in a new browser tab)

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For technology, perishables, and other shipments, Norse Atlantic will soon enable real-time booking for WebCargo’s thousands of forwarders on its flights to and from Europe to seven destinations in the US, including Los Angeles International. It is important to remember that Norse Atlantic operates out of Miami International, the entryway to South America, for forwarders making reservations to Latin America.

Norse intends to establish capacity later this year between London and Barbados and Jamaica as well as between Oslo and Thailand, substantially extending WebCargo’s reach in Asia and the Caribbean.

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Norse Atlantic Airways unveils two new routes from the US to London(Opens in a new browser tab)

Norse Atlantic only flies Boeing 787 Dreamliners, which have a number of cutting-edge green features like 25% reduced CO2 emissions and 50% quieter operation than the aircraft of the previous generation still in service with several major airlines worldwide.

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Freight forwarders looking to book capacity on Norse Atlantic Airways, visit https://www.webcargo.co/book-air-cargo-with-norse-atlantic-airways/

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