Airlines

Emirates Welcomes Air Canada to Terminal 3 at Dubai International

Air Canada and Emirates marked a customer service milestone in their strategic collaboration with the relocation of Air Canada’s operations to Dubai International’s (DXB) flagship Terminal 3 on July 26th. The co-location of operations in one of the world’s top terminals will significantly improve the connecting experience for customers and emphasizes the benefits of the two airlines’ partnership, which will begin in November 2022.

Customers travelling between the Americas on Air Canada and the Middle East, Indian subcontinent, Southeast Asia, and Africa on Emirates will have a smooth and accelerated experience while staying in the same terminal.

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On July 26, the first Air Canada flight is expected to land at Terminal 3, and on July 27, the first flight out of Toronto is expected to leave Dubai. The First & Business Class Dropoff will have dedicated Air Canada check-in and bag drop stations, while Premium Economy and Economy will be in the main entrance. The Emirates Business Class lounge in Terminal 3 is also open to guests of Air Canada Signature Class and qualified Aeroplan Elite members (Aeroplan 50K and above).

In addition to its extended daily Airbus A380 schedule between Toronto and Dubai, Emirates started its daily Boeing 777 service between Montreal and Dubai in July. In a supplement to its daily service between Toronto and Dubai, Air Canada will launch its new nonstop four times weekly flights between Dubai and Vancouver on October 30, 2023, using its premier Boeing 787 Dreamliner fleet.

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When flying with Air Canada or Emirates, Aeroplan and Skywards members can accrue and use points, and qualified passengers get access to airport lounges and priority check-in and boarding.

Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.