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These are the 10 best airlines according to Air Help survey

These are the 10 best airlines according to Air Help survey

When ranked by the experts in air passenger rights, AirHelp, the world’s airlines are compared. You can see which airlines have the finest customer service, fly on schedule, and treat passengers fairly when issues arise according to the AirHelp Score.

10 best airlines in the world according to customer opinions with AirHelp, which is good in On time performance and fast claim processing

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U.S. airlines with highest percentage on-time arrivals and Cancellations(Opens in a new browser tab)

To generate its rankings, AirHelp studied 72 of the best-known and most-used airlines around the world. It surveyed 40,000 passengers in 40 different countries and took into account data related to performance and service. We have listed some Top 10 Best airlines for passenger Experience.

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1.Qatar airways

Qatar Airways, is the state-owned flag carrier airline of Qatar, and Headquartered in Doha. It has been ranked top position by AirHelp with an overall score of 8.11, an on-time performance score is 7.6, and an 8.9 customer satisfaction rating.

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2. United Airlines

United Airlines, is a major American airline headquartered in Chicago. It has been ranked on second position by AirHelp with an overall score of 8.07, on-time performance, and customer satisfaction of 7.9.

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3.Qantas Airways

It is the flag carrier of Australia and the country’s largest airline by fleet size. With an overall score of 8.02, on-time performance of 7.1, and customer satisfaction of 8.3, it has been ranked third by AirHelp.

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4. Etihad Airways

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Etihad Airways is one of two flag carriers of the United Arab Emirates. It has been placed fourth by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of 8.7.

5. Latam Airlines

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LATAM Airlines Group S.A. is an airline holding company headquartered in Santiago, Chile. It has been placed fifth position by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of8.7.

6. Eurowings

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Eurowings is a German low-cost carrier headquartered in Düsseldorf. With an overall score of 7.92, on-time performance of 7.5, and customer satisfaction of 7.6, it has been ranked sixth position by AirHelp.

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7. China Airlines

It is the state-owned flag carrier of the Republic of China. It was rated seventh placed by AirHelp with an overall score of 7.76, an on-time performance score of 7.8, and a customer satisfaction score of 7.9.

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8. American Airlines

It is a significant US airline with its corporate office in Fort Worth, Texas. With an overall rating of 7.74, an on-time performance rating of 7.7, and a customer satisfaction rating of 8.0, it was ranked seventh position by AirHelp.

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9. Japan Airlines

It also known as JAL and it is an international airline and Japan’s flag carrier. It was placed Ninth position by AirHelp with an overall score of 7.74, an on-time performance score and a customer satisfaction score of 8.9.

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10. Austrian Airlines

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The national airline of Austria and a member of the Lufthansa Group is Austrian. With an overall rating of 7.67, an on-time performance of 8.0, and a customer satisfaction of 7.9, it was ranked tenth position by AirHelp.

Airline AirHelp Score
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On-Time Performance
Customer Opinion
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Claim Processing
1. Qatar Airways 8.11 7.6 8.9 7.8
2. United Airlines 8.07 7.9 7.9 8.4
3. Qantas 8.02 7.1 8.3 8.7
4. Etihad Airways 7.98 8.1 8.7 7.2
5. LATAM Airlines 7.95 8.6 8.1 7.1
6. Eurowings 7.92 7.5 7.6 8.7
7. China Airlines 7.76 7.8 7.9 7.6
8. American Airlines 7.74 7.7 8.0 7.5
9. Japan Airlines (JAL) 7.74 8.9 8.9 5.3
10. Austrian Airlines 7.67 8.0 7.9 7.1

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