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These are the 10 best airlines according to Air Help survey

These are the 10 best airlines according to Air Help survey

When ranked by the experts in air passenger rights, AirHelp, the world’s airlines are compared. You can see which airlines have the finest customer service, fly on schedule, and treat passengers fairly when issues arise according to the AirHelp Score.

10 best airlines in the world according to customer opinions with AirHelp, which is good in On time performance and fast claim processing

U.S. airlines with highest percentage on-time arrivals and Cancellations(Opens in a new browser tab)

To generate its rankings, AirHelp studied 72 of the best-known and most-used airlines around the world. It surveyed 40,000 passengers in 40 different countries and took into account data related to performance and service. We have listed some Top 10 Best airlines for passenger Experience.

1.Qatar airways

Qatar Airways, is the state-owned flag carrier airline of Qatar, and Headquartered in Doha. It has been ranked top position by AirHelp with an overall score of 8.11, an on-time performance score is 7.6, and an 8.9 customer satisfaction rating.

2. United Airlines

United Airlines, is a major American airline headquartered in Chicago. It has been ranked on second position by AirHelp with an overall score of 8.07, on-time performance, and customer satisfaction of 7.9.

3.Qantas Airways

It is the flag carrier of Australia and the country’s largest airline by fleet size. With an overall score of 8.02, on-time performance of 7.1, and customer satisfaction of 8.3, it has been ranked third by AirHelp.

4. Etihad Airways

Etihad Airways is one of two flag carriers of the United Arab Emirates. It has been placed fourth by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of 8.7.

5. Latam Airlines

LATAM Airlines Group S.A. is an airline holding company headquartered in Santiago, Chile. It has been placed fifth position by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of8.7.

6. Eurowings

Eurowings is a German low-cost carrier headquartered in Düsseldorf. With an overall score of 7.92, on-time performance of 7.5, and customer satisfaction of 7.6, it has been ranked sixth position by AirHelp.

7. China Airlines

It is the state-owned flag carrier of the Republic of China. It was rated seventh placed by AirHelp with an overall score of 7.76, an on-time performance score of 7.8, and a customer satisfaction score of 7.9.

8. American Airlines

It is a significant US airline with its corporate office in Fort Worth, Texas. With an overall rating of 7.74, an on-time performance rating of 7.7, and a customer satisfaction rating of 8.0, it was ranked seventh position by AirHelp.

9. Japan Airlines

It also known as JAL and it is an international airline and Japan’s flag carrier. It was placed Ninth position by AirHelp with an overall score of 7.74, an on-time performance score and a customer satisfaction score of 8.9.

10. Austrian Airlines

The national airline of Austria and a member of the Lufthansa Group is Austrian. With an overall rating of 7.67, an on-time performance of 8.0, and a customer satisfaction of 7.9, it was ranked tenth position by AirHelp.

Airline AirHelp Score

On-Time Performance

Customer Opinion

Claim Processing

1. Qatar Airways 8.11 7.6 8.9 7.8
2. United Airlines 8.07 7.9 7.9 8.4
3. Qantas 8.02 7.1 8.3 8.7
4. Etihad Airways 7.98 8.1 8.7 7.2
5. LATAM Airlines 7.95 8.6 8.1 7.1
6. Eurowings 7.92 7.5 7.6 8.7
7. China Airlines 7.76 7.8 7.9 7.6
8. American Airlines 7.74 7.7 8.0 7.5
9. Japan Airlines (JAL) 7.74 8.9 8.9 5.3
10. Austrian Airlines 7.67 8.0 7.9 7.1



IndiGo to Receive Customized Compensation from Pratt & Whitney for Engine Groundings

IndiGo to Receive Customized Compensation from Pratt & Whitney for Engine Groundings

InterGlobe Aviation, the parent company of IndiGo, has reached an agreement with International Aero Engines (IAE), an affiliate of Pratt & Whitney, for customized compensation related to grounded aircraft affected by engine issues.

According to a recent PTI report, InterGlobe Aviation finalized an amendment to its existing agreement with IAE on June 14, 2024. The compensation addresses the ongoing situation where over 70 IndiGo planes have been grounded due to problems with Pratt & Whitney engines.

Specifically, more than 30 aircraft were affected by a powder metal defect, with others sidelined due to earlier issues. Although the exact financial details were not disclosed, the arrangement reflects efforts to mitigate the operational impacts faced by the airline.

Last year, Pratt & Whitney identified a rare powder metal defect that posed a risk of engine component cracking in twin-engined Airbus A320neo aircraft. This discovery necessitated accelerated inspections across affected fleets, potentially grounding 600-700 Airbus jets between 2023 and 2026.

Despite these challenges, InterGlobe Aviation reported robust financial performance in the fiscal year ending March 2024. The Gurugram-based carrier, known for its budget-friendly operations, recorded a significant increase in profit after tax to Rs 1,894.8 crore for the March quarter. This growth was driven by higher passenger traffic, expanded capacity, and favorable market conditions.

For the full fiscal year, IndiGo achieved a net profit of Rs 8,172.5 crore on a record total income of Rs 18,505.1 crore. As of March 2024, the airline operated a fleet of 367 planes, including 13 on damp lease, reinforcing its position as a dominant player in the domestic aviation sector.

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Investigations Reveal Fake Chinese Titanium in Boeing and Airbus Jets

Investigations Reveal Fake Chinese Titanium in Boeing and Airbus Jets

Airliners manufactured by Boeing and Airbus have components made from titanium that was sold with fake documentation.

The Federal Aviation Administration (F.A.A.) revealed the problem after Boeing reported it to the agency when it was notified by parts supplier Spirit AeroSystems. Spirit AeroSystems, the same company that made the door on the 737 Max plane which suffered a door blowout on January 5, is at the center of this issue.

The falsified documents are being investigated by Spirit AeroSystems, which supplies fuselages for Boeing and wings for Airbus, as well as the F.A.A. The investigation began after a parts supplier found small holes in the material from corrosion. Spirit was testing the metal to determine if it was up to standard and structurally sound enough.

“This is about documents that have been falsified, forged, and counterfeited,” Spirit AeroSystems stated. “Once we realized the counterfeit titanium made its way into the supply chain, we immediately contained all suspected parts to determine the scope of the issues.”

The F.A.A. said in a statement that it “will investigate further the root cause of the document traceability issue and continues to monitor closely any new developments that could potentially lead to an unsafe condition in the fleet.” The agency is trying to determine the short- and long-term safety implications for planes made using the parts. It is unclear how many planes have parts made with the questionable material.

Boeing, in its statement, reported a voluntary disclosure to the F.A.A. regarding the procurement of material through a distributor who may have falsified or provided incorrect records. “Boeing issued a bulletin outlining ways suppliers should remain alert to the potential of falsified records,” the company added.

The European Union Aviation Safety Agency (EASA), which oversees Airbus, said it learned of the issue from authorities in Italy and began an investigation. So far, the agency said, it has not found indications of a safety problem. The problem was discovered after a parts supplier found small holes in the titanium from corrosion.

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Turkish Airlines Expands U.S Network to 20 Destinations

Turkish Airlines Expands U.S Network to 20 Destinations

Turkish Airlines, renowned for its expansive global network, currently flies to more countries than any other carrier worldwide.

Recently, the airline has expanded its reach in the United States, bringing the total number of destinations served to 14. With the recent addition of Denver and Dallas, the airline is now setting its sights on further expansion.

In a recent interview, Turkish Airlines Chairman telegraphed the next four U.S. cities that are in their crosshairs: Philadelphia, Charlotte, Orlando, and Minneapolis. These additions will join an already impressive roster that includes Atlanta, Boston, Chicago, Dallas, Denver, Detroit, Houston, Los Angeles, Miami, Newark, New York JFK, San Francisco, Seattle, and Washington Dulles.

As of now, Turkish Airlines operates flights to 14 destinations across the United States. The confirmed destinations include Atlanta (ATL), Boston (BOS), Chicago (ORD), Dallas (DFW), Denver (DEN), Detroit (DTW), Houston (IAH), Los Angeles (LAX), Miami (MIA), New York (JFK), Newark (EWR), San Francisco (SFO), Seattle (SEA), and Washington (IAD).

Bolat, in his interview, indicated that Turkish Airlines plans to eventually serve 20 destinations in the United States. The proposed new routes to Philadelphia, Charlotte, Orlando, and Minneapolis would bring the total to 18, suggesting there are two additional cities potentially on the horizon.

However, it’s important to note that flights from Minneapolis and Orlando directly to Istanbul are not imminent, as the airline has not yet made any official announcements, and ticket sales have not commenced. Additionally, representatives from Minneapolis airport have not commented on the possibility of nonstop service to Istanbul.

The airline’s ambitious expansion plans are supported by the acquisition of numerous additional widebody planes over the next few years, necessitating new destinations to deploy these aircraft. Turkish Airlines’ strategy appears to be targeting major American Airlines hubs, ensuring a strong presence across key U.S. cities.

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