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These are the 10 best airlines according to Air Help survey

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These are the 10 best airlines according to Air Help survey

When ranked by the experts in air passenger rights, AirHelp, the world’s airlines are compared. You can see which airlines have the finest customer service, fly on schedule, and treat passengers fairly when issues arise according to the AirHelp Score.

10 best airlines in the world according to customer opinions with AirHelp, which is good in On time performance and fast claim processing

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To generate its rankings, AirHelp studied 72 of the best-known and most-used airlines around the world. It surveyed 40,000 passengers in 40 different countries and took into account data related to performance and service. We have listed some Top 10 Best airlines for passenger Experience.

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1.Qatar airways

Qatar Airways, is the state-owned flag carrier airline of Qatar, and Headquartered in Doha. It has been ranked top position by AirHelp with an overall score of 8.11, an on-time performance score is 7.6, and an 8.9 customer satisfaction rating.

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2. United Airlines

United Airlines, is a major American airline headquartered in Chicago. It has been ranked on second position by AirHelp with an overall score of 8.07, on-time performance, and customer satisfaction of 7.9.

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3.Qantas Airways

It is the flag carrier of Australia and the country’s largest airline by fleet size. With an overall score of 8.02, on-time performance of 7.1, and customer satisfaction of 8.3, it has been ranked third by AirHelp.

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4. Etihad Airways

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Etihad Airways is one of two flag carriers of the United Arab Emirates. It has been placed fourth by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of 8.7.

5. Latam Airlines

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LATAM Airlines Group S.A. is an airline holding company headquartered in Santiago, Chile. It has been placed fifth position by AirHelp with an overall score of 7.98, on-time performance of 8.1, and customer satisfaction of8.7.

6. Eurowings

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Eurowings is a German low-cost carrier headquartered in Düsseldorf. With an overall score of 7.92, on-time performance of 7.5, and customer satisfaction of 7.6, it has been ranked sixth position by AirHelp.

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7. China Airlines

It is the state-owned flag carrier of the Republic of China. It was rated seventh placed by AirHelp with an overall score of 7.76, an on-time performance score of 7.8, and a customer satisfaction score of 7.9.

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8. American Airlines

It is a significant US airline with its corporate office in Fort Worth, Texas. With an overall rating of 7.74, an on-time performance rating of 7.7, and a customer satisfaction rating of 8.0, it was ranked seventh position by AirHelp.

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9. Japan Airlines

It also known as JAL and it is an international airline and Japan’s flag carrier. It was placed Ninth position by AirHelp with an overall score of 7.74, an on-time performance score and a customer satisfaction score of 8.9.

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10. Austrian Airlines

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The national airline of Austria and a member of the Lufthansa Group is Austrian. With an overall rating of 7.67, an on-time performance of 8.0, and a customer satisfaction of 7.9, it was ranked tenth position by AirHelp.

Airline AirHelp Score
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On-Time Performance
Customer Opinion
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Claim Processing
1. Qatar Airways 8.11 7.6 8.9 7.8
2. United Airlines 8.07 7.9 7.9 8.4
3. Qantas 8.02 7.1 8.3 8.7
4. Etihad Airways 7.98 8.1 8.7 7.2
5. LATAM Airlines 7.95 8.6 8.1 7.1
6. Eurowings 7.92 7.5 7.6 8.7
7. China Airlines 7.76 7.8 7.9 7.6
8. American Airlines 7.74 7.7 8.0 7.5
9. Japan Airlines (JAL) 7.74 8.9 8.9 5.3
10. Austrian Airlines 7.67 8.0 7.9 7.1

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Airlines

Lufthansa is interested in deepening its partnership with Air India to expand its cargo operations

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Lufthansa is interested in deepening its partnership with Air India to expand its cargo operations

Lufthansa is willing to expand its cargo collaboration with Air India in order to increase cargo volumes.

“We believe that a strong Air India is good for both India and global aviation.” “We are always looking for ways to strengthen our ties with Air India,” Lufthansa stated According to the report.

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In the midst of a robust revival in its cargo sector, the German airline is eager to work more closely with Air India. The ambitious growth plan for Air India includes the installation of wide-body aircraft, which will expand its cargo capacity by 300%.

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“Lufthansa Cargo has seen a strong recovery in India, with cargo volumes recovering to surpass pre-pandemic levels in the first half of 2023,” the company said. Positive forecasts for the remainder of the year include continuous expansion, according to the airline. “India is one of the world’s air freight markets with the quickest rate of growth. As India’s economy continues to expand and its exports rise, there will likely be a rise in the demand for air cargo, it added.

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LATAM Airlines takes delivery of its first A321neo, adds 13 more to order book

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LATAM Airlines takes delivery of its first A321neo, adds 13 more to order book

LATAM Airlines has taken possession of the first A321neo it had leased from AerCap and placed an order for 13 more of the aircraft to boost regional expansion and expand its route network. This A321neo aircraft is the first in a committed backlog of 76 to be delivered. LATAM will receive 111 A320 Family aircraft in total.

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The recently arrived A321neo for LATAM has Airbus’ Airspace XL bins in the cabin and can accommodate 224 passengers. The larger bins enable 60% more carry-on baggage and 40% more storage space, allowing passengers and cabin crew to board flights more leisurely. 49% Sustainable Aviation Fuel (SAF) was used to propel the just-delivered A321neo to its destination.

The largest single-aisle A320 Family model sold by Airbus is the A321neo. The lowest seat-mile cost of any single-aisle aircraft on the market is provided by the A321neo, allowing operators to serve the entire market. Customers from all across the world have ordered more than 5,200 A321neos so far.

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Why LATAM retired its entire A350s fleet?(Opens in a new browser tab)

The LATAM Airlines Group and its affiliates are the major airline group in Latin America, operating internationally throughout Europe, Oceania, the United States, and the Caribbean in addition to five local markets in the region: Brazil, Chile, Colombia, Ecuador, and Peru. LATAM is currently Latin America’s largest Airbus operator, flying 240 Airbus aircraft. LATAM received a brand-new Airbus A320neo in July of this year, marking the first delivery made with 30% SAF.

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Airbus has sold over 1,150 aircraft in Latin America and the Caribbean. More than 750 are in operation throughout the region, with more than 520 in the order backlog, representing a market share of 58% of in-service passenger aircraft. Since 1994, Airbus has secured 75% of net orders in the region.

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Wings of Growth: India’s Need for 130-150 Additional Wide-Body Aircraft

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Wings of Growth: India's Need for 130-150 Additional Wide-Body Aircraft

According to Vikram Rai, CEO of GE Aerospace South Asia, India’s civil aviation market, one of the fastest-growing in the world, has the potential to add 130-150 more wide-body aircraft to its fleet. In India, there are now about 700 commercial aircraft in service, although only about 50 of them are wide-body aircraft.

India, the third-largest aviation market in the world with about 1,500 aircraft on order from domestic airlines, is viewed as having “great potential” by GE Aerospace, a key manufacturer of aircraft engines.

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India is a focus market and a priority market for GE Aerospace” and added that in his opinion, domestic airlines would think about adding more wide-body aircraft to their fleet and using them on busy domestic routes.

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The government is attempting to create international aviation hubs in India in order for domestic airlines to transport passengers directly to a variety of foreign locations as a result of the growing air passenger traffic.

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Currently, the majority of passengers flying out of India to distant locations do so on connecting flights run by foreign airlines.”We need to reach a stage where we can transport our passengers from end to finish. We are talking about the next stage of growth here, Rai added.

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