Air New Zealand is bringing extra recovery flights from Japan and Samoa to bring customers who have been left overseas due to recent difficulties at Auckland airport home as interrupted international passengers continue to be rebooked onto alternative services.
An extra Apia, Samoa flight NZ6055 has also been scheduled for 2 February local time, providing an earlier travel option for a further 300 customers. An additional 787-9 service from Narita, Japan NZ94 departing on 6 February local time will fly 300 customers back to Aotearoa New Zealand earlier than expected.
The recovery flights are part of a wider effort from the airline to add more seats to bring disrupted customers home more quickly. They’re in addition to previously announced extra flights from Los Angeles, Niue, Fiji and the larger aircraft flown by Singapore Airlines from Singapore.
Air New Zealand is now contacting all disrupted customers in Japan and Samoa to advise them of the extra flights and asks customers to bear with us as the airline’s team works through the backlog.
Nearly all disrupted customers rebooked on alternative services
Air New Zealand also announced that nearly all 9,000 disrupted customers have been rebooked, with an estimated 300 still outstanding.
Focusing has always been to prioritize rebooking disrupted customers. Rebooking 8,700 customers has been a massive undertaking and one of the biggest rebookings in history – effectively two customers rebooked every minute since late Saturday evening.