Airlines

IndiGo launches Super 6E on 14 international routes

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With effect from January 20, 2023, IndiGo, the largest airline in India, introduced Super 6E on flights between India and Colombo, Kuala Lumpur, Dammam, Jeddah, Bangkok, Hong Kong, Kuwait, Doha, Hanoi, Ho Chi Minh, Vietnam, Male, Kathmandu, and Riyadh. With these updates, IndiGo is now able to provide Super 6E rates on flights to 23 different overseas locations. Last year, the airline began offering this service on flights to Bahrain, Singapore, Istanbul, Dhaka, Abu Dhabi, Sharjah, and Ras Al Khaimah.

IndiGo announces 19 new connecting flights via Turkey to Portugal and Switzerland(Opens in a new browser tab)

The new “Super 6E” fare for international routes will include an extra 10kg baggage allowance, free seat selection including XL seat, meal/snack combo of your choice, priority check-in and luggage collection on arrival, anytime boarding, delayed and lost baggage protection service, reduced change fee and reduced cancellation fee, as well as no convenience fee.

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Mr. Vinay Malhotra, Head of Global Sales, IndiGo said, “IndiGo is constantly looking to innovate and offer a seamless and hassle-free travel experience for customers. We decided to introduce these exclusive Super 6E benefits under a single fare to offer maximum flexibility to our customers travelling to these popular international destinations for business or leisure. We do hope our customers will benefit from Super 6E while travelling with friends and family.”

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IndiGo strengthens international connectivity with direct flights between Mumbai and Istanbul(Opens in a new browser tab)

The offer has been designed to provide the most sought-after services bundled together for customers under a single fare. These exclusive fares are available on the IndiGo website, mobile app, and API channel
and will be made available on other channels in a phased manner. Customers can opt for Super 6E fares, only at the time of booking.

Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.