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British Airways trials digital wayfinding tool at London Heathrow 

British Airways trials digital wayfinding tool at London Heathrow 

In order to assist customers in finding their way through London Heathrow, British Airways is testing a new digital navigation tool. The new technology provides maps of both Terminal 5 and Terminal 3 at London Heathrow, making it easier for passengers passing through the airline’s hub in London to find their departure gate and other important locations like stores, lounges, and restaurants. Customers can now find their way around the airport with greater assurance, saving time and reducing the chance of missing their flight.

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Customers can enjoy London Heathrow more easily with the tool’s clear directions and information on the airport’s layout. Customers can click on points of interest, such as stores, on an interactive map to learn more about the location, hours of operation, and descriptions of the products being sold there. Additionally, the technology makes it simple to identify washrooms, seating areas, and information hubs.

Customers who are connecting between flights can also enter the information for their inbound and connecting flights, which will then display an animated map and step-by-step directions on how to get from the arrival gate to the departure gate of their connecting aircraft.

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Along with investing in new digital wayfinding technology to simplify customers’ journeys through London Heathrow, British Airways is offering travel advice for those travelling over the summer period:

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  • Customers should download the British Airways App by visiting ba.com/app. The app allows customers to easily select seats, order special meals, check their flight status, check-in for flights online and download their boarding pass where applicable.
  • All essential items should be kept in customers’ hand baggage including medication, travel documents, electronic devices and other valuables. More information on hand baggage allowances can be found by visiting Baggage allowance | Information | British Airways
  • For customers travelling through airports with a 100ml liquid restriction, including London Heathrow and London Gatwick, it is recommended that customers separate their liquids before they get to the airport and have them in separate area ready to pop them into a clear bag at the airport ahead of clearing security.
  • Any customers requiring assistance are recommended to contact the British Airways accessibility team ahead of travel. More information can be found by visiting How to request assistance | Disability assistance | British Airways
  • Customers are recommended to arrive at the airport three hours before a long-haul flight and two hours prior to a short-haul flight.
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