Airlines

British Airways trials digital wayfinding tool at London Heathrow

In order to assist customers in finding their way through London Heathrow, British Airways is testing a new digital navigation tool. The new technology provides maps of both Terminal 5 and Terminal 3 at London Heathrow, making it easier for passengers passing through the airline’s hub in London to find their departure gate and other important locations like stores, lounges, and restaurants. Customers can now find their way around the airport with greater assurance, saving time and reducing the chance of missing their flight.

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Customers can enjoy London Heathrow more easily with the tool’s clear directions and information on the airport’s layout. Customers can click on points of interest, such as stores, on an interactive map to learn more about the location, hours of operation, and descriptions of the products being sold there. Additionally, the technology makes it simple to identify washrooms, seating areas, and information hubs.

Customers who are connecting between flights can also enter the information for their inbound and connecting flights, which will then display an animated map and step-by-step directions on how to get from the arrival gate to the departure gate of their connecting aircraft.

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Along with investing in new digital wayfinding technology to simplify customers’ journeys through London Heathrow, British Airways is offering travel advice for those travelling over the summer period:

Customers should download the British Airways App by visiting ba.com/app. The app allows customers to easily select seats, order special meals, check their flight status, check-in for flights online and download their boarding pass where applicable.
All essential items should be kept in customers’ hand baggage including medication, travel documents, electronic devices and other valuables. More information on hand baggage allowances can be found by visiting Baggage allowance | Information | British Airways
For customers travelling through airports with a 100ml liquid restriction, including London Heathrow and London Gatwick, it is recommended that customers separate their liquids before they get to the airport and have them in separate area ready to pop them into a clear bag at the airport ahead of clearing security.
Any customers requiring assistance are recommended to contact the British Airways accessibility team ahead of travel. More information can be found by visiting How to request assistance | Disability assistance | British Airways
Customers are recommended to arrive at the airport three hours before a long-haul flight and two hours prior to a short-haul flight.

Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

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“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

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This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.