A software error caused grounding the entire airline fleet

On Wednesday, the U.S. Federal Aviation Administration (FAA) issued a ground stop advisory for all Alaska Airlines and subcarrier flights due to a software issue, disrupting travel plans for passengers.

The FAA directive, which prohibited the departure of Alaska Airlines mainline and subcarrier flights, was implemented as a precautionary measure following the detection of the software problem. The ground stop was initiated after Alaska Airlines encountered difficulties during a system upgrade related to the calculation of weight and balance for their flights.

As a result, the airline opted for a temporary suspension of all its operations to address the issue and ensure passenger safety. Alaska Airlines promptly issued a statement acknowledging the incident and expressing their commitment to resolving the matter swiftly. “This morning we experienced an issue while performing an upgrade to the system that calculates our weight and balance.

Out of an abundance of caution, we requested a ground stop for all Alaska and Horizon flights, which was instituted at approximately 7:30 a.m. PT,” the statement read. Passengers affected by the disruption voiced their concerns on social media platforms, prompting Alaska Airlines to reassure them of their efforts to minimize the inconvenience and expedite the resumption of flights.

Following approximately an hour-long interruption, the FAA lifted the ground stop order, allowing Alaska Airlines and its subcarriers to resume normal operations. However, it was clarified that SkyWest, which provides regional service for Alaska Airlines and other carriers, was exempt from the ground stop and continued its flights unaffected.