A plane going from Zurich to Spain this weekend arrived without a single piece of luggage, unknowing to the passengers, according to media reports Sunday, blaming ground staff shortages.
Passengers on a Swiss Airlines trip to the northern Spanish city of Bilbao waited for their luggage for more than two hours on Saturday evening. Kavin Ampalam, a spokesperson for Swiss Airlines, confirmed that the aircraft had departed with 111 people on board but no luggage. Swiss had been operating the aircraft on behalf of Edelweiss Airlines.
He said, adding that the crew had waited for the issue to be resolved. “There was a shortage of ground staff,” he said. However, the situation remained unchanged after “one hour and 16 minutes, and for operational reasons, we decided to fly to Bilbao without the baggage.”
He added that this was necessary in order to pick up passengers in Bilbao and return the aircraft to Zurich before the airport closed for the night. We realize the circumstances are not favorable for those worried, and of course, we regret the inconvenience,” he said.
According to reports, a number of passengers claimed the pilot in command of the flight apologized excessively for the delayed departure but made no mention of leaving the customers’ luggage in Zurich. The passengers said that Iberia employees had informed them that their baggage wasn’t on board when the aircraft arrived in Bilbao.