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Top 10 World’s Best Airport Staff 2021

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Skytrax has compiled a list of the greatest regional airports in the world. Skytrax performs research for commercial airlines and polls international travellers on cabin crew, airports, airlines, airline lounges, in-flight entertainment, on-board cuisine, and a variety of other aspects of air travel. Aside from these ratings, Skytrax features an airline forum where travellers may share their experiences and thoughts regarding a particular airline. Flight reviews, flight checks, and satisfaction questionnaires are also available on the website. The World Airline Awards and World Airport Awards, as well as a ranking for airlines and airports, are held annually by Skytrax.

  1. Singapore Changi
  2. Tokyo Haneda
  3. Seoul Incheon
  4. Kansai
  5. Tokyo Narita
  6. Hong Kong
  7. Centrair Nagoya
  8. Doha Hamad
  9. Copenhagen
  10. Amsterdam Schiphol

When Skytrax released its first worldwide airport customer satisfaction survey in 1999, the World Airport Awards were born. They are considered as a global quality benchmark for the airport business, evaluating customer service and amenities at over 500 locations.

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There is no entry fee or payment by an airport (or any third party) to be included in the survey or awards, as Skytrax entirely funds the survey and awards process.

Top 100 Airports in 2021 Awards


Amongst the other major airport Awards announced today, Istanbul Airport is named the World’s Most Improved Airport in 2021, moving from No 102 in 2020 to No 17 in the 2021 results.

Changi Airport Singapore, a frequent, previous winner of the World’s Best Airport title was named the World’s Best Airport in the 10 to 15 million Passenger category, and took the awards for the World’s Best Airport Staff and the Best Airport Staff in Asia.


Another major winner of awards is Tokyo Haneda Airport, ranked No 2 in the world. In 2021, Tokyo Haneda wins the awards as the Best Airport in Asia, the World’s Best Domestic Airport, the World’s Best Airport Cleanliness and the Best Airport PRM / Accessible Facilities.

Guangzhou Baiyun International Airport was named the Best Airport in China, the World’s Best Airport in the 35 to 45 million Passenger category and also took the awards for the Best Airport Staff in China. The airport also achieved its highest global ranking at No 14, up from No 30 in the 2020 Awards.


Munich Airport retained its stronghold at the awards, being named the Best Airport in Europe, whilst London’s Heathrow Airport was named World’s Best Airport in the 20 to 25 million Passenger category, as well as the Best Airport in Western Europe.

Top 10 best airports in the world 2021 by Skytrax


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He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)