Airlines

Internet praising The pilot of American Airlines provides free drinks and apologizes for the delay.

On May 21, an unprecedented gesture took place on board. An American Airlines flight from Phoenix, Arizona to Puerto Vallarta. A pilot entered a plane’s cabin to personally apologize to passengers for a delayed takeoff and offer them free drinks.

A flight captain can be seen entering the cabin and moving down the aisle of the aircraft while speaking to economy passengers in a video that was posted to Twitter. He greets the passengers with a joke, saying, “How are we doing, guys? Another excellent departure by American Airlines that leaves on schedule, right?

Go First flight takes off without over 50 passengers(Opens in a new browser tab)

I’m sorry about that, but we’ll try to get you there as soon as we can. After an overview of the issues that caused the flight delay, he provides more confidence by saying, “We’ll pedal as fast as we can, we’ll give you an update [landing] time as soon as we get airborne, any questions before we go?” He says, “We’re gonna give you a good ride,” after describing the weather and the expected flight time.

BA apologizes passenger for flight delays(Opens in a new browser tab)

Sami Muhonen, the user who posted the video to Twitter, also asserted that the pilot made an offer to give the passengers free beverages, with American Airlines covering the expense. According to Sami, “This is customer service.” Many others expressed gratitude for the deed, with one writing: “We love Captain Rod! He is superior. He’s so great, aww. Love this!” commented another user.

I have traveled a lot but this has never happened. The captain himself comes face to face to tell why we are late and of course apologized. Also promised to provide free drinks on the @AmericanAir bill. This is customer service. Thank you! pic.twitter.com/gSLyy9wFlq
— Sami Muhonen (@samimuho) May 21, 2023

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Airlines

Air India to Launch aircraft maintenance training institute in Bengaluru

Air India, one of India’s leading global airlines, is set to establish a Basic Maintenance Training Organization (BMTO) in Bengaluru.

This institute will offer a comprehensive Aircraft Maintenance Engineering (AME) program certified by the Directorate General of Civil Aviation (DGCA). The program will follow an integrated 2+2 year structure, combining classroom learning with practical, hands-on training.

This initiative is part of Air India’s broader goal of creating a robust aviation ecosystem in India. With plans to expand its fleet and strengthen its operations, the airline aims to build a skilled workforce of maintenance engineers, making the organization self-reliant while supporting its ambitious transformation journey.

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To bring this vision to life, air india has partnered with Bengaluru Airport City Limited (BACL), a subsidiary of Bangalore International Airport Limited (BIAL). Together, they will develop a state-of-the-art facility spanning 86,000 square feet at Bengaluru Airport City.

This purpose-built campus will feature modern classrooms, well-equipped laboratories, and qualified trainers to deliver world-class education and training. The institute is expected to become operational by mid-2026.

The BMTO will be located close to Air India’s new 12-bay Maintenance, Repair, and Overhaul (MRO) facility, also set to open in Bengaluru by early 2026. The AME program will begin with two years of academic coursework, followed by two years of practical training at the MRO, ensuring students receive hands-on experience adhering to industry standards.

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In the meantime, Air India has introduced a Cadet AME program in collaboration with reputable institutions in Bengaluru and Hyderabad.

This ensures continuity in its commitment to developing skilled aircraft maintenance engineers while the BMTO facility is under construction. The program also allows students to pursue a bachelor’s degree through university partnerships, enhancing their career and academic opportunities.

With this initiative, air india plane aims to address the growing demand for skilled professionals in aircraft maintenance and engineering, air india new planes contributing to the development of India’s aviation sector and creating specialized career paths for aspiring engineers.