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Qantas announces boarding adjustments and promises significant technological investment in its app

Qantas Retains Top Spot as Most Punctual Major Domestic Airline

The national carrier is transitioning from recovery to rejuvenation and growth, and the Qantas Group has revealed specifics on its strategy through 2030. Members of the Group’s Management Committee presented long-term strategies for the customer experience, sustainability, and its people during its first Investor Strategy Day since the COVID outbreak.

The Group also announced additional earning targets for Qantas Loyalty and Project Sunrise through FY30, as well as intentions to maintain FY24 profitability targets across all of its flying businesses.

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This Is The Most Punctual Airline In The United States(Opens in a new browser tab)

A new version of Qantas’ smartphone app, which will give consumers more control over their booking and enable baggage tracking while passengers are traveling, is expected to be released before the end of the year.

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In order to increase on-time performance and better recognize members of its frequent flyer program, Qantas will also make changes to its boarding procedure starting in October. According to the modifications, Qantas passengers would board in groups according to frequent flier status and seat placement. To lessen traffic and the amount of time travelers must wait in lines, the organization is also thinking about altering the gate arrangement.

Southwest Airlines’ latest updates(Opens in a new browser tab)

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  • Detail on the ‘right aircraft, right route’ approach that underpins the current network and supports new next-generation fleets arriving from this year onwards (A220, B787 and A320-family). With these aircraft come new routes, more comfortable cabins, less noise and less carbon emissions.
  • Plans for an overhauled Qantas app, launching towards the end of 2023, that will give customers more control over their bookings, the introduction of baggage tracking and better integration of Qantas Loyalty.
  • Changes to Qantas’ boarding process from October 2023 to improve on-time performance and to better recognize tiered Frequent Flyers, in response to customer feedback.
  • Plans to significantly expand the current range of redemption options for Frequent Flyers.
  • Continued investment in low fares, particularly by Jetstar, with around 10 million fares under $100 offered this calendar year and 5 million reward seats via Qantas Loyalty.

All employees receiving recovery benefits, including $11,500 in bonuses in FY23–24 and continuous enhancements to staff travel benefits. By 2033, there are plans to expand by establishing up to 8,500 operational roles in Australia to support new aircraft and more flying.

Introduction of A350 growth aircraft and Project Sunrise flying expected to deliver significant incremental earnings increase, reaching an estimated $400+ million EBIT per annum in first full year of having all 12 aircraft in service.

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Riyadh Air Initiates Talks with Airbus and Boeing for New order

Riyadh Air Initiates Talks with Airbus and Boeing for New order
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Riyadh Air, Saudi Arabia’s emerging second flag carrier, is poised for a significant expansion as it sets its sights on bolstering its fleet to commence operations by the summer of 2025.

Reports indicate that the airline is currently engaged in advanced discussions with aerospace giants Boeing and Airbus to finalize a substantial order of wide-body aircraft, marking a crucial step in its journey towards becoming a prominent player in the aviation industry.

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CEO Tony Douglas revealed that Riyadh Air is on the verge of clinching a deal for additional narrow-body aircraft, with an announcement expected in the near future. This move underscores the airline’s strategic commitment to fortify its fleet capacity in preparation for an ambitious network expansion.

The imminent narrow-body order complements Riyadh Air’s recently completed acquisition of narrow-body jets, the details of which are set to be disclosed in the coming months. Riyadh Air’s expansion strategy aligns seamlessly with Saudi Arabia’s Vision 2030 initiative, aimed at revitalizing the nation’s aviation sector and fostering increased international tourism.

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With plans to connect the capital city with over 100 destinations by the end of the decade, Riyadh Air envisions rapid growth, targeting a fleet of more than 200 aircraft within the initial five years of operation.

Notably, Riyadh Air’s endeavors come under the auspices of Saudi Arabia’s Public Investment Fund, signaling strong government support for the airline’s ambitions. However, amidst the backdrop of robust demand for aircraft and supply chain challenges plaguing both Airbus and Boeing.

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Douglas emphasized the imperative of timely jet deliveries to ensure Riyadh Air’s successful debut in the competitive aviation landscape. Both Airbus and Boeing find themselves grappling with production constraints amid burgeoning demand, underscoring the urgency for Riyadh Air to secure its fleet on schedule.

As the airline prepares to take flight, these negotiations epitomize Riyadh Air’s determination to surmount industry challenges and carve out a prominent presence in the global aviation arena.

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Qantas Grapples with $66 Million Fine After “Ghost Flights” Scandal

Qantas Grapples with $66 Million Fine After "Ghost Flights" Scandal

Qantas, the renowned Australian airline, finds itself in the midst of a significant controversy, agreeing to pay a hefty $66 million fine in the aftermath of what has been dubbed the “ghost flights” scandal.

The scandal revolves around accusations that Qantas continued to sell seats on flights that had long been cancelled, leaving passengers in the lurch. Australia’s competition watchdog revealed that Qantas had confessed to misleading consumers by advertising seats on tens of thousands of flights, despite the fact that these flights had been cancelled.

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This compensation scheme will see domestic customers receiving $225 and international customers receiving $450. Qantas emphasized that this compensation is in addition to any refunds or alternative flight arrangements that may have already been offered to impacted passengers.

Affected customers will be notified via email starting next month, outlining the process for lodging a claim. Further details can be found at www.qantasremediation.deloitte.com.au. Vanessa Hudson, Qantas’ chief executive, expressed regret over the airline’s failure to meet its own standards and acknowledged the disappointment experienced by customers.

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As part of the agreement, Qantas has pledged not to engage in similar conduct in the future. Additionally, the airline has committed to promptly informing customers of cancelled flights, ensuring that notifications are issued within 48 hours of the decision to cancel. Furthermore, Qantas will cease selling tickets for such journeys within 24 hours of cancellation.

This commitment extends to Qantas subsidiary Jetstar as well. The Australian Competition and Consumer Commission (ACCC) and Qantas will seek approval of the proposed penalty from the Federal Court. However, Qantas intends to initiate the remediation process before the court approval is obtained, signaling a proactive approach to addressing the fallout from the scandal.

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Air India Resumes Non-Stop Delhi-Zurich Route After 25 Years

Air India Resumes Non-Stop Delhi-Zurich Route After 25 Years

After a prolonged absence, Air India is set to make a comeback at Zurich Airport with the launch of its non-stop service between Delhi and Zurich.

This move not only marks the airline’s reentry into Switzerland but also expands its presence in mainland Europe to seven cities, reaffirming its commitment to global connectivity. According to an official press release, Air India will deploy its two-class configured Boeing 787 Dreamliner aircraft for the Delhi-Zurich route.

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Operating four times a week on Mondays, Wednesdays, Fridays, and Sundays, the flights aim to cater to both business and leisure travelers. The modern Boeing 787-8, equipped with 256 seats, promises a comfortable and efficient travel experience for passengers.

Flight schedules have been strategically designed to accommodate diverse travel needs. Departing from Zurich at 8:50 pm, the aircraft arrives in New Delhi at 08:05 am the following day, facilitating convenient connections for travelers. Conversely, flights depart from New Delhi at 2:05 pm, landing in Zurich at 7:15 pm, offering seamless travel options for both inbound and outbound passengers.

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Air India’s return to Zurich comes after a hiatus of nearly three decades since its last scheduled services to the Swiss city in 1997. Campbell Wilson, Chief Executive Officer and Managing Director of Air India, expressed enthusiasm about the new route, highlighting its significance in strengthening bilateral ties between India and Switzerland.

Wilson emphasized the robust economic relationship between the two countries, with numerous Swiss companies operating in India, Indian companies in Switzerland, and a thriving Indian diaspora.

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It’s worth noting that Air India‘s entry into Switzerland complements the existing connectivity provided by Swiss International Air Lines (SWISS), the home carrier, and Star Alliance partner. SWISS already offers daily flights connecting New Delhi with Zurich, further enhancing travel options between the two nations.

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