Airlines
‘Woman refused to move for my crying son after Ryanair double booked his seat’
Technical Glitch – Boy, 6, left in ‘floods of tears’ on flight after Ryanair ‘double-booked’ his window seat
A Ryanair IT error resulted in the special window seat being given to another passenger, leaving a young child who experiences anxiousness when flying in a flood of tears. After discovering a woman was seated in the seat he’d selected, Ryan Bandli was inconsolable the entire flight from Budapest to Manchester.
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Adi, his mother, said the window seat allows her ‘very reactive’ six-year-old to remain calm in the air by allowing him to lean against the wall.
She paid more money for a more comfortable flight when she used Buzz, a Polish affiliate of the low-cost airline. Nevertheless, when Adi boarded the aircraft, he saw a woman occupying Ryan’s seat. The stranger refused to move when confronted, admitting that she had also been given a window seat.
Ryan cried and was visibly upset, according to Adi. He couldn’t comprehend how this could have happened. It was extremely stressful while we were sitting apart. He was given an aisle seat as a comfort, but he sobbed for the majority of the flight on his father’s lap.
Adri has now received a refund from Ryanair for the reservation fee after the airline claimed that the seat was not sold twice but rather that there was a “computer glitch” to blame.
