Airlines

Ryanair passengers board flight – only to discover their seats don’t exist

A Ryanair passenger recently discovered that the seat he had reserved and paid for didn’t exist

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A Ryanair passenger recently discovered that the seat he had reserved and paid for didn’t exist when he boarded a flight from London Stansted to Dublin.

On October 21, Haverhill, Suffolk resident Gerry Harrington was scheduled to fly to Dublin to compete in a Subbuteo tournament. However, he and about eight other passengers were left “stuck at the back of the plane” when they realized there was no row 35.

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We were looking for our row when we boarded the plane, but it wasn’t there. A few other people had a similar experience, and we were all left standing at the back of the aircraft without any seats and wondering what might happen. It was obvious there had been a mistake somewhere because everyone was displaying their boarding passes.

The airline offered them £250, overnight accommodations, and the option of flying the next day; Mr. Harrington turned down the flight offer because he would have missed the competition. On social media, he posted a video of the event and stated, “Everyone here has paid for seats, paid for seats, paid for seats. Due to overbooking, they sent a smaller plane instead, so we are stuck at the back.

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There is video of a man in high visibility trying to calm things down and radioing to have the passengers put on standby.

A Ryanair spokesperson stated: “A very small number of passengers on this flight from London Stansted to Dublin (21 Oct) were moved to alternative flights the following day due to an aircraft change.” Passengers who were impacted received overnight accommodations as well as compensation. Ryanair sincerely apologizes for any inconvenience caused to these passengers.

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Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.