The AirHelp Survey is one of the most respected rankings in the aviation industry, evaluating airlines based on factors like on-time performance, customer service, and claim handling.
In 2024, the survey has revealed the top 10 best airlines in the world, showcasing those that excel in delivering exceptional travel experiences.
These airlines have earned praise for their reliability, service quality, and overall passenger satisfaction. Let’s take a look at the top 10 best airlines that stand out in the global aviation industry.
Rank
Airline
AirHelp Score
On-Time Performance
1
Brussels Airlines
8.12
7.8
2
Qatar Airways
8.11
8.2
3
United Airlines
8.04
7.8
4
American Airlines
8.04
7.5
5
Play
7.89
9.0
6
Austrian Airlines
7.89
7.6
7
LOT Polish Airlines
7.84
7.6
8
Air Arabia
7.58
6.3
9
Widerøe
7.55
8.6
10
Air Serbia
7.53
5.9
Brussels Airlines securing the highest score for its strong on-time performance and customer satisfaction. Qatar Airways and United Airlines follow closely, demonstrating their consistent quality in service. Play, with its exceptional on-time performance, also stands out despite its lower customer opinion score.
Other airlines like Austrian Airlines, LOT Polish Airlines, and Widerøe show solid performances, excelling in various aspects of service. While Air Arabia and Air Serbia ranked lower in on-time performance, their claim processing and overall customer satisfaction still contributed to their position on the list.
Overall, the rankings reflect the airlines’ diverse strengths and areas for improvement, with on-time performance being a key factor in achieving higher scores.
