Major IT outage results in flight delays globally

Major airlines and airports in the world are grappling with flight delays as CrowdStrike, a global cybersecurity firm has been hit with an outage, resulting in a technical outage which has been felt globally.

This has also impacted Microsoft, resulting in customers experiencing issues with its Azure services, which is a cloud computing platform used by organisations and companies worldwide.

This resulted in a large number of flight cancellations and delays. Some airports are also affected, resulting in a disruption in the check-in processes at the affected airport. 

Frontier Airlines, a Low Cost Carrier based in the United States, faced an outage on Thursday Evening (Eastern Time), resulting in its flight operations being affected. In a statement as seen on Instagram, Frontier airlines mentioned ‘Our systems are currently impacted by a Microsoft outage, which is also affecting other companies.

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During this time booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience.’ During that period, a ground stop was issued to all Frontier Airlines commercial flights, barring them from taking off.

According to flight tracking website Flightaware, Frontier has cancelled 131 flights, and delayed 223 others. It is unclear how many flights were as a result of the ground stop.

Apart from Frontier Airlines, multiple United States airlines have been hit with ground stops, namely American Airlines, United Airlines, Delta Airlines and Allegiant Air.

with communication issues being listed as the reason behind the Ground Stops, according to the advisories provided by the Federal Aviation Administration (FAA).

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These notices were issued between 5:45 am to 7:21 am GMT on 19 July, with American Airlines being the first to be impacted. The notices are all effective till approximately 9 am GMT, with more updates expected to be provided as the situation becomes clearer.

In a statement from American Airlines according to BBC, it was stated that the issues faced are as a result of a ‘Technical Issue with Crowdstrike that is impacting multiple carriers’. 

Meanwhile, in Australia, the outage has hit Melbourne and Sydney airports, two of the busiest airports in the Country, resulting in some customers facing difficulties in checking in for their flights at Melbourne airport, as confirmed on its X social media account. 

Sydney Airport also released a similar statement, advising travellers to ‘leave plenty of time to come to the airport and check with your airline regarding the status of your flight’. 

A look at popular flight tracking application FlightRadar24 seems to show that a large proportion of flights departing from both Melbourne and Sydney airport are facing delays, with some flights also being cancelled. 

Australian Airlines such as Virgin Australia and Jetstar have both been affected, with Virgin Australia releasing a statement on its page ‘Virgin Australia operations are continuing following a large-scale IT outage impacting multiple airlines and other businesses, however some cancellations and delays are expected.

We are working to resolve any delays and get out guests on their way as quickly as possible.’ Jetstar Australia also has released a similar statement with customers being recommended to ‘Check the status of their flights before departing for the airport’. 

These technical issues, however, are not only being faced by airlines in the United States and Australia, with multiple airlines and airports around the world in Singapore, Britain, India also affected. 

This is a developing story, more details will be updated.