An IndiGo passenger from Delhi to Mumbai was in for a nightmare when the airline misplaced the cushion on her wheelchair. Virali Modi, an X user, wrote about her experience. Since it was posted, a lot of people have taken notice.
Modi reveals that she has been in a wheelchair since 2006 and is paralysed from the waist down. The cabin crew “forgot” that she was still seated in her seat when the plane touched down, and when the cleaning crew arrived later, that’s when the flight attendants hurried to make arrangements for a wheelchair.
After all the other passengers had gotten off the plane, I had to wait a total of forty minutes to get off. Like on all of their flights, the call button was out of reach, so I was unable to notify the cabin crew. They neglected to mention that I had also told them that I wanted my wheelchair at the gate.
I had to wait 55 minutes on hold with Indigo’s customer service after getting home before someone answered and acknowledged my problem. They could only decide to send an email as a solution. Nobody wanted to find a solution or expressed regret for my experience.
Regarding the event, IndiGo has released a statement. We deeply apologize for any inconvenience caused by the wheelchair-assistance incident that occurred on flight 6E 864 from Delhi to Mumbai. A replacement cushion is being sent to the customer on a priority basis by our team, who is in contact with her, according to the statement.