Airlines

IndiGo Passenger with Disabilities Criticizes Airline for Losing Essential Cushion

An IndiGo passenger from Delhi to Mumbai was in for a nightmare when the airline misplaced the cushion on her wheelchair. Virali Modi, an X user, wrote about her experience. Since it was posted, a lot of people have taken notice.

Indigo Airlines does NOT care about their passengers with disabilities. I’ve been paralysed from the waist down since 2006 and I use a wheelchair for mobility. I flew from Delhi to Mumbai on 5th December, 2023 on flight number 6E-864. After everyone deplaned, the cabin crew…
— Virali Modi (@Virali01) December 6, 2023

Modi reveals that she has been in a wheelchair since 2006 and is paralysed from the waist down. The cabin crew “forgot” that she was still seated in her seat when the plane touched down, and when the cleaning crew arrived later, that’s when the flight attendants hurried to make arrangements for a wheelchair.

After all the other passengers had gotten off the plane, I had to wait a total of forty minutes to get off. Like on all of their flights, the call button was out of reach, so I was unable to notify the cabin crew. They neglected to mention that I had also told them that I wanted my wheelchair at the gate.

I had to wait 55 minutes on hold with Indigo’s customer service after getting home before someone answered and acknowledged my problem. They could only decide to send an email as a solution. Nobody wanted to find a solution or expressed regret for my experience.

Regarding the event, IndiGo has released a statement. We deeply apologize for any inconvenience caused by the wheelchair-assistance incident that occurred on flight 6E 864 from Delhi to Mumbai. A replacement cushion is being sent to the customer on a priority basis by our team, who is in contact with her, according to the statement.

Airlines

These 6 Airlines Are Giving You Free Wi-Fi on Your 2025 Flights

In a world where staying connected is more important than ever, airlines are stepping up their game by offering passengers free Wi-Fi during their flights.

Gone are the days of paying exorbitant fees to check your emails or scroll through social media at 30,000 feet. Staying connected during a flight is becoming easier than ever, and in 2025, wireless password wifi airport and several airlines are taking it a step further by offering free Wi-Fi for their passengers.

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Here’s a look at six airlines that are leading the way in offering free high-speed internet for everyone on board.

1.Air France
Starting in the summer of 2025, Air France is teaming up with Starlink to offer ultra-fast Wi-Fi on all its flights. The service promises a “ground-like” internet experience and will be available free of charge for passengers in all cabin classes. To access the Wi-Fi, passengers can log in using their Flying Blue loyalty program accounts.
2.Hawaiian Airlines
Hawaiian Airlines made history as the first U.S. airline to partner with Starlink back in 2022. By September 2024, the airline successfully installed the high-speed Wi-Fi on all of its Airbus aircraft. With this partnership, airport wifi passwords passengers can enjoy reliable internet throughout their flight.
3.JetBlue
JetBlue has been a pioneer in offering free Wi-Fi to its passengers. The Boston-based airline was the first major carrier to provide free Wi-Fi for all its customers, regardless of cabin class. The service is powered by ViaSat, ensuring that JetBlue passengers stay connected even in the sky.
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4.Delta Air Lines
Delta is rolling out fast, free Wi-Fi across its fleet, thanks to a partnership with T-Mobile. As of 2025, SkyMiles® Members on most domestic flights can enjoy free Wi-Fi. The airline is also working to extend this service to its international and regional routes, ensuring more passengers can stay connected.
5.Air New Zealand
Air New Zealand is one of the first international airlines to offer free Wi-Fi, thanks to its partnership with Starlink. The airline has already rolled out free Wi-Fi on many of its flights, allowing passengers to enjoy seamless internet access while traveling to and from New Zealand.
6.China Eastern Airlines
China Eastern Airlines offers free Wi-Fi on select flights to and from major U.S. cities, including San Francisco and Chicago. American passengers flying on these routes can stay connected with no extra cost during their journey.