Airlines

IndiGo Passenger with Disabilities Criticizes Airline for Losing Essential Cushion

An IndiGo passenger from Delhi to Mumbai was in for a nightmare when the airline misplaced the cushion on her wheelchair. Virali Modi, an X user, wrote about her experience. Since it was posted, a lot of people have taken notice.

Indigo Airlines does NOT care about their passengers with disabilities. I’ve been paralysed from the waist down since 2006 and I use a wheelchair for mobility. I flew from Delhi to Mumbai on 5th December, 2023 on flight number 6E-864. After everyone deplaned, the cabin crew…— Virali Modi (@Virali01) December 6, 2023

Modi reveals that she has been in a wheelchair since 2006 and is paralysed from the waist down. The cabin crew “forgot” that she was still seated in her seat when the plane touched down, and when the cleaning crew arrived later, that’s when the flight attendants hurried to make arrangements for a wheelchair.

After all the other passengers had gotten off the plane, I had to wait a total of forty minutes to get off. Like on all of their flights, the call button was out of reach, so I was unable to notify the cabin crew. They neglected to mention that I had also told them that I wanted my wheelchair at the gate.

I had to wait 55 minutes on hold with Indigo’s customer service after getting home before someone answered and acknowledged my problem. They could only decide to send an email as a solution. Nobody wanted to find a solution or expressed regret for my experience.

Regarding the event, IndiGo has released a statement. We deeply apologize for any inconvenience caused by the wheelchair-assistance incident that occurred on flight 6E 864 from Delhi to Mumbai. A replacement cushion is being sent to the customer on a priority basis by our team, who is in contact with her, according to the statement.

Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

Soon, Air India aircraft will feature onboard WiFi & all-new cabins: Click here

“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.