Airlines

IndiGo onboards Juspay as its official payment partner

The top airline in India, IndiGo, has chosen Juspay as a formal payment partner. Through this collaboration, IndiGo is able to provide its customers with a simple and secure payment process for all domestic and international airline tickets in 26 different currencies.

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IndiGo makes the commitment to provide hassle-free client experiences at all points of contact, including in-flight, ground services, and digital platforms like their website and mobile app. They recognised payments as a crucial component to further enhance the client experience in their goal of continual development. Customers of IndiGo will be able to easily finish their bookings through the new payment orchestrator, which will offer a seamless payment experience that is easier, quicker, and more secure.

As a customer-focused airline, we are dedicated to giving our customers the greatest experience possible at every touchpoint. We are thrilled to work with Juspay to improve the booking experience for our consumers and provide them with a variety of safe and practical payment methods, said Mr. Neetan Chopra, Chief Digital & Information Officer, IndiGo. “We will be able to offer our customers a seamless and trouble-free payment experience thanks to Juspay’s expertise in the Indian payments ecosystem and cutting-edge technology.”

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IndiGo now has a fully native experience and a smooth interface with their current payment gateways through Juspay’s Express Checkout offering. Juspay’s intelligent routing setup ensures that consumers always have access to a functional payment gateway for quick transaction processing. The team at IndiGo is able to manage payment operations, such as adding numerous payment gateways, handling transaction routing rules, and managing refunds and reconciliations, with ease via Juspay’s analytics engine, which also collects and presents a thorough view of payment performance through an intuitive dashboard.

Airlines

DOT Proposes New Passenger Compensation Rules for Flight Disruptions

The U.S. Department of Transportation (DOT) has unveiled a major initiative to enhance protections for air travelers affected by flight cancellations or significant delays caused by airlines.

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This Advance Notice of Proposed Rulemaking (ANPRM) seeks public feedback on new measures that could require airlines to compensate passengers and provide necessary services automatically.

Key Proposals by the DOT:

Cash Compensation for Airline-Caused Disruptions
- Airlines may be required to pay passengers at least $200 in cash for flight disruptions caused by circumstances under their control, such as mechanical issues or IT failures.
- A tiered compensation system is being considered:
  - $200–$300 for domestic delays of 3–6 hours.
  - $375–$525 for delays lasting 6–9 hours.
  - $750–$775 for delays exceeding 9 hours.
- The DOT is exploring whether smaller airlines should have different compensation thresholds and whether compensation is needed if passengers are notified weeks in advance of a disruption.
Free Rebooking on the Next Available Flight
- Airlines may be obligated to rebook passengers at no extra cost if a flight is canceled or delayed by at least 3 hours domestically or 6 hours internationally.
- Rebooking options may include:
  - Flights operated by the airline or its codeshare partners.
  - Flights on other carriers with which the airline has a commercial agreement if no suitable options are available within 24 hours.
Provision of Meals, Lodging, and Transportation
- Airlines may need to cover meals, overnight accommodations, and transportation for stranded passengers.
- Minimum reimbursements could be established when services aren’t provided upfront, ensuring passengers can recoup costs even without submitting receipts, up to a defined limit.

The DOT’s proposals draw inspiration from consumer protection frameworks in countries like Canada, Brazil, the UK, and the European Union. Research suggests that EU compensation requirements have successfully reduced the frequency and length of delays, demonstrating the effectiveness of such measures.

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Passengers currently face numerous hurdles when seeking compensation or services, including vague policies, lack of upfront communication, and reliance on in-person requests at airports. The new rulemaking aims to close these gaps by establishing clear, enforceable standards for airlines.

Public input on the proposed measures will shape the final rules. The DOT hopes these changes will create a more accountable and passenger-friendly system, ensuring travelers are better supported during disruptions.

With these proposed rules, the DOT seeks to make airline travel more reliable and fair, setting a new standard for passenger rights in the United States.