In response to the 48-hour political industrial action announced by several trade unions in Finland from 1 to 2 February 2024, Finnair has unveiled a plan to mitigate the impact on its passengers. The strikes are expected to affect various sectors, including air transport, prompting Finnair to provide flexibility for affected travelers.
Passengers with bookings between 31 January and 3 February 2024 now have the option to reschedule their flights or postpone their journeys, with the new travel date extended until 15 March 2024. Finnair emphasizes that these changes can be made directly through the “Manage booking” feature on their website, adhering to standard ticket rules. In cases where ticket types do not permit alterations, passengers are encouraged to contact the travel agency that issued the ticket or Finnair’s customer service for assistance.
To address the uncertainty surrounding flight cancellations during the strike period, Finnair assures affected passengers that they will be personally notified via SMS and/or email. It is advised to verify and update contact information through the “Manage booking” section on the Finnair website. However, the airline acknowledges that specific flight cancellations are yet to be determined, as the full impact of the industrial action remains unclear.
For passengers who booked through travel agencies or tour operators, Finnair recommends reaching out to them for reservation changes or refunds. Meanwhile, passengers who booked directly with Finnair can seek assistance through the airline’s customer service, with the chat service on the website or Finnair app being the recommended points of contact, though potential congestion is acknowledged.
Finnair expresses regret for any inconvenience caused by the situation and is actively working to navigate through this exceptional circumstance while prioritizing passenger welfare and assistance.