Connect with us

Airlines

US fines British Airways US$1.1million over delayed refunds

US fines British Airways US$1.1million over delayed refunds

British Airways has been fined $1.1 million by the U.S. Transportation Department (USDOT) for failing to promptly refund passengers for flights to and from the United States during the Covid-19 outbreak, the USDOT announced on Thursday.

Since March 2020, USDOT has received more than 1,200 complaints claiming that British Airways failed to issue refunds in a timely manner. The accusations have been denied by IAG-owned British Airways.

What is American DOT policy? How it assists to protecting passengers rights.(Opens in a new browser tab)

British Airways issued almost $40 million in refunds to consumers with nonrefundable tickets in 2020 and 2021, according to USDOT, which said it will deduct $550,000 from the airline’s fine for this. According to USDOT, the fine “establishes a strong deterrent to future similar unlawful practices by British Airways and other carriers.”

Advertisement

In addition to giving consumers options to rebook travel or request refunds in the event of flight cancellations, British Airways claimed it always acted lawfully.

British Airways failed to maintain sufficient customer service phone lines, according to USDOT, which resulted in customers phoning the carrier for British Airways failed to maintain sufficient customer service phone lines, according to USDOT, which resulted in customers phoning the carrier for several months being unable to reach its customer service agents.

U.S. fines 6 airlines $7.5 million and force them to refund customers(Opens in a new browser tab)

The airline claimed on Thursday that consumers had to wait a little longer to speak with customer support teams “at the height of the unprecedented pandemic when we were regrettably forced to cancel thousands of flights and close some call centers due to government restrictions.” USDOT has been fining airlines it claims did not issue reimbursements in a timely manner.

Advertisement

Source:

Advertisement

Airlines

Korean Air Rolls Out Next-Generation Business Class: ‘Prestige Suites 2.0’

Korean Air Rolls Out Next-Generation Business Class: ‘Prestige Suites 2.0’

Korean Air has introduced its latest business class offering, the Prestige Suites 2.0, set to make its debut aboard the airline’s new Boeing 787-10 Dreamliner fleet.

This new product marks a significant upgrade from the previous Collins Apex forward-facing staggered seats, known as Prestige Suites. The Prestige Suites 2.0 is designed in a staggered 1-2-1 configuration, ensuring each passenger direct aisle access and ample privacy.

The seats offer 46 inches of pitch, 21 inches of width, and can be transformed into a flat bed measuring between 78.2 and 79.2 inches. A standout feature of these seats is the inclusion of privacy doors that stand 52 inches high, offering a more secluded experience even when positioned closer to the aisle.

Tech-savvy travelers will appreciate the suite’s cutting-edge features, which include a 23.8-inch ultra-high-definition entertainment monitor, 60W USB-C charging, AC power outlets, and wireless charging capabilities.

Advertisement

Moreover, Korean Air’s Boeing 787-10s will be the first in the fleet to offer Wi-Fi, enhancing connectivity for passengers. The new business class seats come with a range of amenities aimed at maximizing comfort and convenience. These include a storage cubby, a handheld remote, USB-C charging ports, and universal outlets.

Airbus and Korea Aerospace Industries deliver first Light Civil Helicopter:Click Here

The wireless charging pad is a notable highlight, reflecting the suite’s advanced technological integration. The layout of the Prestige Suites 2.0 comprises 10 rows of seats in a 1-2-1 arrangement, specifically rows 7-16 in the business class cabin. The cabin is flanked by lavatories and galleys at both the front and the rear, ensuring easy access for all passengers.

A striking departure from Korean Air’s traditional design, the new seats feature a bold brown color palette. This is a significant change from the airline’s iconic Morning Calm blue and bright white interiors.

The new design incorporates semi-matte deep brown side consoles with metallic tops, brushed coppery-almond cabinet doors, and textured tan interior shrouds, giving the cabin a modern and sophisticated look.

Advertisement

Turkish Airlines to launch Next-Gen “Crystal” Business Class Suite:Click here

Continue Reading

Trending