Airlines

IndiGo launches AI chatbot for ticket booking and customer queries

Airline Loses Passenger’s ₹45,000 Worth of Belongings, Offers Minimal ₹2,450 Compensation

On Monday, IndiGo unveiled 6Eskai, a chatbot driven by GPT-4 technology and utilizing artificial intelligence (AI). Numerous tasks can be completed by the chatbot, such as making reservations for tickets, applying promo codes, and checking in online.

IndiGo claims that its digital team, working closely with Microsoft, developed the chatbot entirely in-house. The chatbot provides a unique platform for ticket booking across the network and responds to customer inquiries in ten different languages.

6Eskai can handle a wide range of tasks, from booking tickets and applying promotional discounts to facilitating web check-ins and helping with seat selection, according to IndiGo, which highlighted the platform’s 1.7 trillion parameters. According to the report, the AI chatbot can comprehend spoken instructions using speech-to-text models in addition to written or typed exchanges.

The airline added that its data scientists studied Generative Pre-trained Transformers (GPT) and used extensive prompt engineering to programme the bot to mimic human behaviour, react to emotions, and even inject humour into interactions.

Airlines

Air India Express Aircraft Engine Part Falls Outside Delhi Airport; DGCA Orders Probe

Air India Express flight skids off runway while landing at Kochi airport

The Directorate General of Civil Aviation (DGCA) has launched an inquiry following reports that metal fragments were discovered at Delhi’s Indira Gandhi International Airport after an Air India Express flight made an emergency landing on Monday evening.

The emergency landing was prompted by a detected engine fault, but fortunately, the landing was executed safely without any injuries to the passengers.

The situation began when crew members of the Air India Express flight reported an engine issue, leading to the emergency landing. The DGCA has confirmed that a thorough investigation is underway and has directed that the aircraft undergo a comprehensive safety inspection.

Air India Initiates Construction of MRO Facility at Bengaluru Airport

The discovery of metal debris outside the airport has raised concerns, prompting the DGCA to probe whether these fragments are linked to the aircraft involved in the emergency landing. Authorities are particularly focused on whether the metal pieces, which were found near the airport, originated from the same Air India Express flight that experienced engine trouble.

While preliminary assessments suggest that the debris could be a broken blade from an aircraft engine, the exact source remains unconfirmed. The airline has yet to verify if the metal fragments are from their aircraft.

Airbus Beluga to Deliver Spare Parts for Stranded British Airways A350

The Delhi Police, working in conjunction with the DGCA, have initiated their own investigation to determine the origin of the metal pieces. A technical team is set to analyze whether the fragments are associated with the aircraft in question. As the investigation continues, a case has been filed with the airport authority to address the matter.