Airlines

IndiGo launches AI chatbot for ticket booking and customer queries

IndiGo to Order 100 Small Planes from Airbus, ATR, or Embraer

On Monday, IndiGo unveiled 6Eskai, a chatbot driven by GPT-4 technology and utilizing artificial intelligence (AI). Numerous tasks can be completed by the chatbot, such as making reservations for tickets, applying promo codes, and checking in online.

IndiGo claims that its digital team, working closely with Microsoft, developed the chatbot entirely in-house. The chatbot provides a unique platform for ticket booking across the network and responds to customer inquiries in ten different languages.

6Eskai can handle a wide range of tasks, from booking tickets and applying promotional discounts to facilitating web check-ins and helping with seat selection, according to IndiGo, which highlighted the platform’s 1.7 trillion parameters. According to the report, the AI chatbot can comprehend spoken instructions using speech-to-text models in addition to written or typed exchanges.

The airline added that its data scientists studied Generative Pre-trained Transformers (GPT) and used extensive prompt engineering to programme the bot to mimic human behaviour, react to emotions, and even inject humour into interactions.

Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

Soon, Air India aircraft will feature onboard WiFi & all-new cabins: Click here

“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.