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British Airways trials digital wayfinding tool at London Heathrow 

British Airways trials digital wayfinding tool at London Heathrow 

In order to assist customers in finding their way through London Heathrow, British Airways is testing a new digital navigation tool. The new technology provides maps of both Terminal 5 and Terminal 3 at London Heathrow, making it easier for passengers passing through the airline’s hub in London to find their departure gate and other important locations like stores, lounges, and restaurants. Customers can now find their way around the airport with greater assurance, saving time and reducing the chance of missing their flight.

Cirium Launches the First Airline Routes Tool Based on Satellite-Based Flight Tracking(Opens in a new browser tab)

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Customers can enjoy London Heathrow more easily with the tool’s clear directions and information on the airport’s layout. Customers can click on points of interest, such as stores, on an interactive map to learn more about the location, hours of operation, and descriptions of the products being sold there. Additionally, the technology makes it simple to identify washrooms, seating areas, and information hubs.

Customers who are connecting between flights can also enter the information for their inbound and connecting flights, which will then display an animated map and step-by-step directions on how to get from the arrival gate to the departure gate of their connecting aircraft.

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NASA Partners With Airlines to Save Fuel, Reduce Flight Delays(Opens in a new browser tab)

Along with investing in new digital wayfinding technology to simplify customers’ journeys through London Heathrow, British Airways is offering travel advice for those travelling over the summer period:

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  • Customers should download the British Airways App by visiting ba.com/app. The app allows customers to easily select seats, order special meals, check their flight status, check-in for flights online and download their boarding pass where applicable.
  • All essential items should be kept in customers’ hand baggage including medication, travel documents, electronic devices and other valuables. More information on hand baggage allowances can be found by visiting Baggage allowance | Information | British Airways
  • For customers travelling through airports with a 100ml liquid restriction, including London Heathrow and London Gatwick, it is recommended that customers separate their liquids before they get to the airport and have them in separate area ready to pop them into a clear bag at the airport ahead of clearing security.
  • Any customers requiring assistance are recommended to contact the British Airways accessibility team ahead of travel. More information can be found by visiting How to request assistance | Disability assistance | British Airways
  • Customers are recommended to arrive at the airport three hours before a long-haul flight and two hours prior to a short-haul flight.
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Airlines

United Airlines Introduces Free Seat Switch: Say Goodbye to the Middle Seat

United Airlines Introduces Free Seat Switch: Say Goodbye to the Middle Seat

Are you tired of the cramped quarters and limited mobility that come with being sandwiched between two fellow passengers on an airplane?

Well, United Airlines has rolled out a game-changing solution to spare you from the agony of the middle seat. In a savvy move aimed at enhancing passenger comfort and convenience, United Airlines has unveiled a groundbreaking feature on its mobile app that allows travelers to sidestep the dreaded middle seat.

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Thanks to this innovative tool, passengers can now sign up for seat notifications, effectively giving them the power to their preferred seat and bid farewell to the discomfort of the middle spot.

But that’s not all – for those who crave extra legroom or are blessed with a taller stature, United’s new offering goes the extra mile. Passengers can now opt for coveted exit rows or bulkhead seats, renowned for their generous leg space, ensuring a more comfortable journey from takeoff to touchdown.

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What’s truly remarkable about this service is its simplicity and accessibility. Travelers can make seat selections and request notifications up to 12 hours before their scheduled departure, putting the power to customize their flying experience firmly in their hands. Whether you’re yearning for a window seat with a view or seeking refuge in an aisle seat for easy access to the restroom, United’s app has got you covered.

Here’s how it works: when booking your flight through the United app, you can specify your desired seat preference. Even if your dream seat isn’t initially available, fret not – if it opens up later, you’ll be automatically reassigned and promptly notified of the change. It’s a seamless process designed to ensure maximum comfort and satisfaction for passengers, all with just a few taps on your smartphone.

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And the best part? This game-changing service comes at no extra cost to the 3 million flyers who utilize the United app. whether you’re a frequent flier or a first-time traveler, you can enjoy the perks of this innovative feature.

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Aerospace

IndiGo to Order 100 Small Planes from Airbus, ATR, or Embraer

IndiGo to Order 100 Small Planes from Airbus, ATR, or Embraer


IndiGo, India’s leading airline, is in talks with three aircraft manufacturers to acquire a fleet of at least 100 smaller planes, aiming to bolster its regional operations, as per a report by the Economic Times.

The airline’s recent order of 30 A350 aircraft underscores its strategic focus on expanding its reach with wide-body and long-range planes, targeting increased traffic from various regions across the country.

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Now, the focus shifts to enhancing connectivity on shorter routes within India’s domestic network, tapping into the regional airline market. IndiGo is currently in discussions with ATR, Embraer, and Airbus for this purpose. With 45 ATR-72 aircraft already in operation, accommodating 78 passengers each, and five more expected this year, the airline is leaning towards ATR, although Airbus A220 and Embraer’s E-175 remain contenders.

Having established itself as a key operator of Airbus A320 aircraft, with over 450 on order for future delivery, IndiGo continues to strengthen its fleet.

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This move follows closely on the heels of the recent agreement to purchase 30 Airbus A350-900 aircraft, a significant step that will facilitate the airline’s expansion both domestically and internationally. This deal marks IndiGo’s entry into the wide-body aircraft segment, further solidifying its position in the market.

IndiGo’s strategy includes penetrating tier 1, 2, and 3 cities within India’s regional aviation market using smaller aircraft.

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As India maintains its status as the world’s fastest-growing aviation market, airlines are striving to meet the escalating demand amid challenges faced by aircraft manufacturers in meeting production targets.

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Airlines

Best and Worst Airlines in US and Canada for Customer satisfaction

The best and worst airlines in the U.S. for 2023

In the ever-evolving landscape of air travel, customer satisfaction stands as a critical benchmark, reflecting the quality of service provided by airlines.

In the latest revelation from JD Power’s esteemed 2024 North America Airline Satisfaction Study, unveiled on Wednesday, a select group of airlines has emerged as the epitome of excellence in meeting passenger expectations. Among the myriad factors influencing satisfaction, the experience at the front of the cabin holds particular significance, encapsulating premium services and amenities tailored to discerning travelers.

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As we delve into the findings of this comprehensive study, we uncover the airlines that have excelled in this domain, setting a commendable standard for others to aspire to in the realm of air travel.

Delta Airlines, boasting a commendable score of 743 out of a possible 1000 points. With a commitment to service excellence that transcends mere transportation, Delta has secured its place as a paragon of customer satisfaction. From seamless check-ins to attentive in-flight amenities, Delta’s dedication to passenger comfort is evident at every turn.

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Close to Delta’s is JetBlue Airways, garnering a respectable score of 736. Known for its customer-centric approach and vibrant in-flight experience, JetBlue continues to charm travelers with its blend of affordability and quality service. Despite the competitive landscape, JetBlue remains a formidable force in the realm of customer satisfaction.

However, not all airlines bask in the glow of acclaim. United Airlines finds itself in a middling position with a score of 698, while Alaska Airlines trails closely behind at 695. Despite their efforts, these carriers have yet to ascend to the pinnacles of customer satisfaction, facing challenges that hinder their ability to truly delight passengers.

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Further down the list, American Airlines grapples with a score of 676, highlighting areas where improvements are imperative to enhance the overall passenger experience. Meanwhile, Air Canada lags behind with a score of 629, underscoring the need for strategic measures to address customer concerns and elevate satisfaction levels.

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