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What is American DOT policy? How it assists to protecting passengers rights.

Six airlines are scanned by the DOT and fined for delaying refunds.

These are the Airlines with Four and Five-Star APEX Ratings for 2024

These fines are part of DOT’s ongoing work to ensure Americans receive the refunds they are owed from airlines. Since the beginning of the COVID-19 pandemic, DOT has received a flood of complaints from air travelers about airlines’ failures to provide timely refunds after they had their flights canceled or significantly changed.

In addition to the more than $600 million in refunds airlines have paid back, the Department announced last week that it is assessing more than $7.25 million in civil penalties against six airlines for extreme delays in providing refunds. With today’s fines, the Department’s Office of Aviation Consumer Protection has assessed $8.1 million in civil penalties in 2022, the largest amount ever issued in a single year by that office.

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U.S. fines 6 airlines $7.5 million and force them to refund customers(Opens in a new browser tab)

Some of the following airlines have been penalized for the delay and payment for the passenger after the flight cancellation.  The fines assessed today and the required refunds provided are:

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  • Frontier – $222 million in required refunds paid and a $2.2 million penalty
  • Air India – $121.5 million in required refunds paid and a $1.4 million penalty
  • TAP Portugal – $126.5 million in required refunds paid and a $1.1 million penalty
  • Aeromexico – $13.6 million in required refunds paid and a $900,000 penalty
  • El Al – $61.9 million in required refunds paid and a $900,000 penalty
  • Avianca – $76.8 million in required refunds paid and a $750,000 penalty

Breeze airways debuts transcon Nonstop from newyork(Opens in a new browser tab)

After learning that airlines have not assumed responsibility for reserving accommodations, hotels, and dining options for passengers following a flight cancellation. The DOT has taken the situation seriously and has informed the concerned airlines to respect the rules. When an airline problem results in a cancellation or delay, nine airlines now guarantee meals and lodgings, and all ten promise cost-free rebooking. In order for Americans to understand precisely what the airlines are providing when there is a cancellation or delay, the Department will keep working to promote openness.

FAA to Introduce New Rest Regulations for Flight Attendants.(Opens in a new browser tab)

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The Department’s proposed rule on Airline Ticket Refunds, if adopted, would:

  1. Require airlines to proactively inform passengers that they have a right to receive a refund when a flight is canceled or significantly changed, and
  2. Define a significant change and cancellation that would entitle a consumer to a refund. The rule would also
  3. Require airlines to provide non-expiring vouchers or travel credits when people can’t travel because they have COVID-19 or other communicable diseases; and
  4. Require airlines that receive significant government assistance in the future related to a pandemic to issue refunds instead of non-expiring travel credits or vouchers when passengers are unable or advised not to travel because of a serious communicable disease.

The Department invites the public to submit comments on this rulemaking by December 16, 2022: https://usdot.zoomgov.com/webinar/register/WN_V2zwVF3RQfuoOkyYFVqvdA.

The Department has proposed a rule that would significantly strengthen protections for consumers by ensuring that they have access to certain fee information before they purchase their airline tickets. Under the proposed rule, airlines and travel search websites would have to disclose upfront – the first time airfare is displayed – any fees charged to sit with your child, for changing or canceling your flight, and for checked or carry-on baggage.

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He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

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Airlines

FAA reveals that 300 Boeing planes could result in fuel tank explosions

FAA reveals that 300 Boeing planes could result in fuel tank explosions

The Federal Aviation Administration (FAA) has brought attention to a concerning issue with Boeing aircraft that could lead to fuel tank explosions, adding to the litany of safety concerns surrounding the aerospace giant’s products.

According to a proposed rule from the FAA, Boeing’s 777 liner has been found to have dangerously poor electrical insulation near its fuel tank, posing a significant risk of ignition and subsequent fire or explosion. This revelation comes amid heightened scrutiny of Boeing’s aircraft due to several recent incidents highlighting potential safety flaws.

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The impacted aircraft encompass nearly 300 Boeing 777s across the United States, including various models such as the 777-200, -200LR, -300, -300ER, and 777F series. In response to the discovery, the FAA has proposed a $14 million solution to address the issue across all 292 affected US-registered airplanes.

The proposed solution involves the installation of electrical bonding and grounding components in the center fuel tank, as outlined in the proposed Airworthiness Directive (AD) issued by the FAA. This comprehensive repair process includes extensive inspections, lasting approximately 90 hours per aircraft, followed by the installation of Teflon sleeves and cap fasteners in specific areas of the fuel tanks.

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Crucially, the financial burden of these repairs would not fall on Boeing but on the operators and airlines that own the affected aircraft. The proposed timeline for completing the repairs extends up to 60 months.

Boeing, in response to the FAA’s proposed rulemaking, expressed its full support for making the guidance mandatory and emphasized that the issue does not present an immediate safety-of-flight concern. The company highlighted the multiple redundancies built into modern commercial airplanes to mitigate risks from electromagnetic effects.

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Airbus A340s Join SpiceJet Fleet for Delhi-Bangkok Flights, Replacing Boeing 737s

Airbus A340s Join SpiceJet Fleet for Delhi-Bangkok Flights, Replacing Boeing 737s

In a strategic move aimed at accommodating the surge in demand during the holiday season, SpiceJet has announced a significant upgrade to its Delhi-Bangkok route.

The airline revealed plans to swap out its narrow-body Boeing 737s with wide-body Airbus A340s, marking a substantial increase in seating capacity and comfort for passengers. Commencing on May 31 and extending until June 20, 2024, travelers on the Delhi-Bangkok route can expect a notable enhancement in their flying experience.

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The introduction of the Airbus A340s, with a seating capacity of 324 passengers per flight, promises to meet the escalating demand for travel between the two bustling destinations.

SpiceJet’s commitment to providing unparalleled service to its customers, particularly during peak travel periods. By leveraging the larger capacity of the A340s, the airline aims to ensure that passengers have greater flexibility and convenience in planning their journeys.

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The decision to upgrade to wide-body aircraft comes at a time when Bangkok continues to allure Indian travelers with its vibrant blend of work and leisure opportunities, further facilitated by visa-free entry for Indians. Recognizing the importance of catering to this growing demand, SpiceJet’s move is poised to strengthen its position in the market and solidify its reputation for customer-centric innovation.

It’s worth noting that SpiceJet’s utilization of the Airbus A340s extends beyond the Delhi-Bangkok route. The airline currently operates two A340s, sourced from Romanian operator Legend Airlines, primarily for Hajj pilgrimage flights.

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IndiGo to introduce business class Service on its busiest routes 

IndiGo to introduce business class Service on its busiest routes 

After nearly 18 years of dominating India’s aviation landscape with its single-class economy configuration, IndiGo, the country’s largest airline, is set to make a significant leap by introducing business class service on its busiest routes.

The decision comes as IndiGo aims to offer passengers more choices and enhanced comfort amid the backdrop of a burgeoning economy. Set to be unveiled around August, coinciding with the carrier’s 18th anniversary, IndiGo’s “tailor-made business product” promises to redefine the flying experience for its customers.

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This move follows closely on the heels of IndiGo’s recent announcement of acquiring 30 wide-body aircraft, indicating the airline’s strategic expansion and commitment to catering to diverse passenger preferences.

IndiGo’s foray into business class service represents a significant milestone, especially considering its longstanding reputation as a low-cost carrier focused primarily on economy class offerings. With a fleet exceeding 360 planes and operating approximately 2,000 daily flights, the airline’s entry into the business class segment is poised to reshape the Indian aviation industry.

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Currently, Air India and Vistara are the sole providers of business-class seats on domestic routes in India. However, by December 2024, IndiGo will join this exclusive league, introducing its bespoke business class experience tailored to meet the evolving needs of discerning travelers.

Initially, IndiGo’s business class operations will be rolled out on the busiest domestic routes, ensuring passengers enjoy added comfort and luxury during their journeys. Further details regarding the official launch date, specific routes, and promotional offers will be disclosed by August 2024, heightening anticipation among passengers eagerly awaiting this premium service.

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