Airlines

What is American DOT policy? How it assists to protecting passengers rights.

Six airlines are scanned by the DOT and fined for delaying refunds.

These are the Airlines with Four and Five-Star APEX Ratings for 2024

These fines are part of DOT’s ongoing work to ensure Americans receive the refunds they are owed from airlines. Since the beginning of the COVID-19 pandemic, DOT has received a flood of complaints from air travelers about airlines’ failures to provide timely refunds after they had their flights canceled or significantly changed.

In addition to the more than $600 million in refunds airlines have paid back, the Department announced last week that it is assessing more than $7.25 million in civil penalties against six airlines for extreme delays in providing refunds. With today’s fines, the Department’s Office of Aviation Consumer Protection has assessed $8.1 million in civil penalties in 2022, the largest amount ever issued in a single year by that office.

U.S. fines 6 airlines $7.5 million and force them to refund customers(Opens in a new browser tab)

Some of the following airlines have been penalized for the delay and payment for the passenger after the flight cancellation. The fines assessed today and the required refunds provided are:

Frontier – $222 million in required refunds paid and a $2.2 million penalty
Air India – $121.5 million in required refunds paid and a $1.4 million penalty
TAP Portugal – $126.5 million in required refunds paid and a $1.1 million penalty
Aeromexico – $13.6 million in required refunds paid and a $900,000 penalty
El Al – $61.9 million in required refunds paid and a $900,000 penalty
Avianca – $76.8 million in required refunds paid and a $750,000 penalty

Breeze airways debuts transcon Nonstop from newyork(Opens in a new browser tab)

After learning that airlines have not assumed responsibility for reserving accommodations, hotels, and dining options for passengers following a flight cancellation. The DOT has taken the situation seriously and has informed the concerned airlines to respect the rules. When an airline problem results in a cancellation or delay, nine airlines now guarantee meals and lodgings, and all ten promise cost-free rebooking. In order for Americans to understand precisely what the airlines are providing when there is a cancellation or delay, the Department will keep working to promote openness.

FAA to Introduce New Rest Regulations for Flight Attendants.(Opens in a new browser tab)

The Department’s proposed rule on Airline Ticket Refunds, if adopted, would:

Require airlines to proactively inform passengers that they have a right to receive a refund when a flight is canceled or significantly changed, and
Define a significant change and cancellation that would entitle a consumer to a refund. The rule would also
Require airlines to provide non-expiring vouchers or travel credits when people can’t travel because they have COVID-19 or other communicable diseases; and
Require airlines that receive significant government assistance in the future related to a pandemic to issue refunds instead of non-expiring travel credits or vouchers when passengers are unable or advised not to travel because of a serious communicable disease.

The Department invites the public to submit comments on this rulemaking by December 16, 2022: https://usdot.zoomgov.com/webinar/register/WN_V2zwVF3RQfuoOkyYFVqvdA.

The Department has proposed a rule that would significantly strengthen protections for consumers by ensuring that they have access to certain fee information before they purchase their airline tickets. Under the proposed rule, airlines and travel search websites would have to disclose upfront – the first time airfare is displayed – any fees charged to sit with your child, for changing or canceling your flight, and for checked or carry-on baggage.

Airlines

U.S. airlines lose 2 million suitcases a year. Where do they end up?

The holidays are expected to be extremely busy, according to the Transportation Security Administration. A fortunate few will be among the millions of people returning home without their bags as they head back from their Thanksgiving vacations.

Where do all those misplaced bags wind up, next? Journalist Melanie Peeples set out to investigate. All suitcases that are misplaced by US airlines and are not picked up by their owners ultimately arrive at Unclaimed Baggage.

In Scottsboro, Alabama, it occupies an entire city block and is a massive store. Every day, 7,000 new things are added to the inventory. And all of it is offered at a steep discount.

It is set up like a department store, with bookshelves filled with books and clothing and shoes around because, let’s face it, who hasn’t misplaced a book on a plane? But the jackpot is just up these stairs.

The mezzanine is the most crowded part of the store. Thus, this is where our electronics division is located. However, things up here are even more fascinating. It functions as follows: Up to three months are spent by the airline attempting to return a misplaced suitcase or pole-vaulting shipping container to its owner. However, the airline gives up after three months and compensates the owner back up to $3,800.

Statistically speaking, 99.5% of checked luggage on airlines does not disappear. All of it just adds up to a lot—the 0.5% that does.

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Airlines

Comac unveils new smaller and larger variants of the C919

China’s leading aircraft manufacturer, Comac, has announced that two new C919 narrowbody aircraft variants are being developed to meet a variety of operational needs both inside and outside of China.

The C919 Stretched Variant and the C919 Shortened/Plateau Variant are the names of these variants that were on display at the Shanghai International Commercial Aviation & Aerospace Industry Exhibition. Comac seeks to emulate Airbus’ A320 series and Boeing’s 737 MAX models by providing a range of sizes for its standard narrowbody model.

With 210 seats in a two-class arrangement, the C919 Stretched Variant, according to Comac, “conforms to the trend of large-scale development of single-aisle aircraft market.”

The Shortened/Plateau configuration can accommodate 140 passengers and has takeoff and landing performance suitable for all high-altitude airports in China. It has “good potential,” according to Comac, for more derivatives.

With over 10 million passengers flown, Comac’s regional jet, the ARJ21, has achieved a noteworthy milestone. A China Southern Airlines ARJ21 aircraft on the Guangzhou-Jieyang route served as a symbol of this accomplishment. As a result of its increasing presence in regional aviation, the ARJ21 is currently estimated to operate 1,800 weekly flights throughout China and Indonesia.

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Airlines

Exclusive: Boeing 747 Private Jet Hosts Lavish In-Flight Indian Wedding

An Indian businessman living in the United Arab Emirates took extra efforts to celebrate his daughter’s wedding. On a private Jetex Boeing 747, Dilip Popley hosted his daughter’s wedding.

The first scene in the video is of people dancing to Tune Maari Entriyaan inside an aircraft. A space set aside for ceremonies is also shown as the video goes on.

The groom thanks his father and his father-in-law at the end of the video. The bride joins in as well, saying that she never imagined experiencing something like it. He also thanked Jetex, a private charter flight operator, for making the experience memorable.

VIDEO | UAE-based Indian businessman Dilip Popley hosted his daughter's wedding aboard a private Jetex Boeing 747 aircraft on November 24, in Dubai.

(Full video available on PTI Videos – https://t.co/n147TvqRQz) pic.twitter.com/lciNdxrmzz— Press Trust of India (@PTI_News) November 25, 2023

On November 24, the wedding ceremony was held inside a customized 747 aircraft, according to reports. The wedding ceremony took place after the party—which included the bride and groom—traveled from Dubai to Oman for three hours.

With 350 esteemed guests from all over the globe will be arriving by plane. On board, guests joyfully celebrated the day with a dinner of vegetable jhalfrazi, mushroom pulao, palak paneer, and dal masala.

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Airlines

IndiGo launches AI chatbot for ticket booking and customer queries

On Monday, IndiGo unveiled 6Eskai, a chatbot driven by GPT-4 technology and utilizing artificial intelligence (AI). Numerous tasks can be completed by the chatbot, such as making reservations for tickets, applying promo codes, and checking in online.

IndiGo claims that its digital team, working closely with Microsoft, developed the chatbot entirely in-house. The chatbot provides a unique platform for ticket booking across the network and responds to customer inquiries in ten different languages.

6Eskai can handle a wide range of tasks, from booking tickets and applying promotional discounts to facilitating web check-ins and helping with seat selection, according to IndiGo, which highlighted the platform’s 1.7 trillion parameters. According to the report, the AI chatbot can comprehend spoken instructions using speech-to-text models in addition to written or typed exchanges.

The airline added that its data scientists studied Generative Pre-trained Transformers (GPT) and used extensive prompt engineering to programme the bot to mimic human behaviour, react to emotions, and even inject humour into interactions.

Airlines

British Airways Unlocks Avios Collection for World Duty Free Shoppers

British Airways Executive Club Avios can now be redeemed by members who spend money at London Heathrow’s World Duty Free shops.

Across all Heathrow terminals, customers can now earn one Avios for every £1 spent in any World Duty Free shop, covering everything from skincare and sunglasses to fashion and fragrances.

Before beginning to accrue points, Members must confirm that they have enrolled in Red by Dufry, the World Duty Free loyalty programme, and have input their Executive Club information into the Red by Dufry application.

After every eligible purchase, Avios will be awarded within 72 hours, with the first transaction offering a bonus of 250 Avios. In order to accrue even more ba avios, savvy consumers can also pay with their British Airways american express avios.

The British Airways Executive Club is always changing to improve the value of earning and using Avios. The airline launched its first avios points routes earlier this year, and it was revealed that avios british airways could be used to buy British Airways Vacation packages. eBay was added to the list of more than 1,500 retailers on shopping.ba.com in September, and new retailers are still joining them.

Shoppers at World Duty-Free stores in Spain can also earn one Avios for every €1 spent if they are members of the Iberia Plus loyalty programme. For more information, including details on eligible purchases and terms and conditions, please visit: www.ba.com/executive-club/collecting-avios/shopping/dufry

Airlines

Air France-KLM and Etihad Airways Elevate Travel Rewards in New Partnership

Following the signing of a Memorandum of Understanding (MoU) in September 2023, the Air France-KLM Group and Etihad Airways, the national airline of the United Arab Emirates, today announced a new partnership between their respective loyalty programmes.

Members of Etihad Guest, the loyalty programme of Etihad Airways, and Flying Blue, the loyalty programme of Air France and KLM, will now be able to earn and redeem Miles in either loyalty programme when flying on Air France, KLM, or Etihad as part of this new partnership. Elite members will soon receive reciprocal benefits.

After Air France began flying from Paris Charles de Gaulle to Abu Dhabi International Airport in October of last year, the partnership will officially launch today.

Redeeming Flying Blue Miles can be used to book flights, accommodations across the globe, vehicle rentals, and merchandise from the Flying Blue Store, among many other experiences. Etihad Guest Miles can be redeemed for merchandise from the Etihad Guest Reward Shop, international hotel stays, and travel.

Currently, Etihad and Air France both run daily flights from Abu Dhabi International Airport to Paris-Charles de Gaulle and Amsterdam Schiphol. Air France flies daily between Paris-Charles de Gaulle and Abu Dhabi International Airport.