Airlines

JetBlue Passengers’ Attempt to Retrieve Overhead Luggage Mid-Air

On a recent flight on September 10, 2023, from LaGuardia Airport in New York (LGA) to Fort Lauderdale Airport (FLL). JetBlue passengers attempted to remove their luggage from overhead bins while the plane was still in the air.

A TikTok video of the chaos on board showed several unruly passengers anxious to get off the aircraft.

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In the video, a flight attendant can be heard speaking slowly and deliberately over the intercom, “Please close the overhead bins.” “People were standing and pulling down their luggage,” said text over the video. While landing, we were still in the air.

Meanwhile, the video shows passengers standing and collecting their luggage. Green-Walker claimed that was the third statement, and at one point the flight attendants threatened to call the police as soon as they landed.

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When the plane touched down, a line of passengers kept shoving their way outside. She claimed that the woman waiting next to her was travelling to Quito and that other passengers who were already standing would not let her leave to get her luggage. Green-Walker said in one of her comments that a piece of luggage nearly fell on a passenger during the rush to remove bags from the overhead compartments.

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Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.