Travel

Air India Fined Rs 1 Lakh for Providing Faulty Seats to Passenger

Air India Alters Mumbai-San Francisco Flight Schedule Without Prior Notice

In an unfortunate travel experience, Retired Admiral Anil Kumar Saxena faced significant discomfort on a round-trip flight from Delhi to Toronto with Air India. Despite paying a substantial amount for his premium return flight, Saxena encountered malfunctioning seats on both legs of his journey.

Saxena’s ordeal began on his outbound flight from Delhi to Toronto, where his premium seat failed to recline properly. The airline crew attempted to fix the seat, but the technician responsible for repairs was asleep for three hours. After an hour of unsuccessful attempts, Saxena was relocated to another seat, which he found unsatisfactory given the high price he had paid.

The troubles persisted on Saxena’s return flight from Toronto to Delhi on June 24, 2023. The controls for his business class seat were non-functional, forcing him to sit awkwardly for over 14 hours. This caused him significant discomfort, including backache, sleeplessness, and fatigue.

After receiving no response to his complaints via email, Saxena sent a formal notice to Air India on August 28, 2023, requesting a refund and compensation. air india acknowledged the inconvenience and offered Rs 1.18 lakh in non-transferable travel vouchers (75 percent of the ticket value) and an additional Rs 10,000 for the return journey. Saxena rejected this offer, seeking a full refund and additional compensation for mental agony and litigation costs.

Saxena subsequently filed a suit in the South Mumbai district consumer disputes redressal commission. He demanded a refund of Rs 2,36,000 with 18 percent annual interest from the payment date, along with Rs 1,00,000 for mental agony and Rs 50,000 for litigation costs.

The commission found Air India guilty of providing deficient service and practising unfair trade practices. They ordered the airline to pay Rs 80,000 for mental agony and Rs 20,000 for litigation costs within 30 days. The commission acknowledged Saxena’s significant discomfort due to the defective seats and Air India’s negligence, mandating the compensation for the distress and inconvenience caused.

Airlines

Qatar Airways Adds Direct Toronto-Amritsar Flights with Stopover in Doha

Qatar Airways has made travel easier for passengers by announcing a new three-weekly non-stop service between Toronto, Canada, and Doha, Qatar, starting on December 11, 2024.

This new route provides seamless connectivity for travelers heading to Amritsar, offering a convenient alternative for the Punjabi diaspora in Toronto who wish to avoid the hassles of transiting through Delhi airport.

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In a joint press release, Anantdeep Singh Dhillon, FlyAmritsar Initiative North America Convener, and Sameep Singh Gumtala, Global Convener, highlighted that this new route addresses the long-standing demand for better travel options to Punjab.

With this service, Amritsar will now have ten weekly flights to Canada via Doha, making the journey simpler and more comfortable for travelers who previously had to deal with long road trips, multiple layovers, and extended check-ins.

Flight Schedule and Connectivity

The qatar air line from Amritsar will depart at 4:10 a.m. (local time) and arrive in Doha at 6:05 a.m. (local time). After a layover of 3 hours and 45 minutes, passengers will board the qatar airways flight from Doha to Toronto at 9:50 a.m. (local time) on Wednesdays, Fridays, and Sundays, landing in Toronto the same day at 3:55 p.m. (local time).

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On the return journey, the qatar airlines will depart from Toronto at 8:00 p.m. (local time) and arrive in Doha at 4:30 p.m. (local time) the following day. From there, passengers will catch the connecting flight to Amritsar at 8:40 p.m. (local time), reaching their destination by 2:40 a.m. (local time). The total travel time qatar seatmap for the journey is approximately 20 hours and 10 minutes.

This new route is a significant relief for travelers who have often faced the challenges of long road journeys to Delhi, lengthy layovers, and multiple check-ins. By streamlining the travel process, qatar Airways ensures a smoother and faster journey, enhancing the overall travel experience for passengers traveling between Canada and Punjab.