Aviation

Top 10 Airlines in America 2018

Southwest Airlines delivers the best customer experience in the airline industry, according to the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers.

Of the nine airlines included in this year’s Ratings, Southwest Airlines earned the highest score with a rating of 76%, putting it in 51^st place overall out of 318 companies across 20 industries. Southwest has earned the highest score for airlines every year since the Ratings began in 2011. Overall, the airlines industry averaged a 66% rating in the 2018 Temkin Experience Ratings and tied for 12^th place out of 20 industries. The average rating of the industry is unchanged from 2017.

The ratings of all airlines in the 2018 Temkin Experience Ratings are as follows:

Southwest Airlines: 76%
Alaska Airlines: 74%
JetBlue Airlines: 70%
Virgin America: 70%
Delta Airlines: 64%
United Airlines: 63%
American Airlines: 62%
ExpressJet: 59%
Spirit Airlines: 45%

“Southwest Airlines continues to set the pace for customer experience in the airline industry, but Alaska Airlines is closing the gap,” states Bruce Temkin, managing partner of Temkin Group.

Alaska Airlines’ customer experience score improved the most over the previous year, gaining six percentage-points. Spirit Airlines‘ score, on the other hand, declined the most, dropping five points.

Aviation

China Eastern Receives Its Ninth C919 Aircraft, Marking a New Milestone

China Eastern Airlines (CEA) has reached a significant milestone with the delivery of its ninth COMAC C919 aircraft, continuing its lead as the launch customer for China’s domestic narrow-body airliner.

On Thursday, the airline received the latest addition to its fleet, registered as B-657T, marking another step in China’s ambitious efforts to establish itself as a key player in the global aerospace market.

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This delivery is part of a major achievement for COMAC (Commercial Aircraft Corporation of China), which has now delivered a total of 10 comac c919 in 2024 alone, a remarkable increase from just three jets delivered by the end of 2023.

The C919 program represents China’s entry into the competitive market for commercial aircraft, aiming to rival the dominance of manufacturers like Airbus and Boeing in the narrow-body sector.

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One standout feature of the c919 is its innovative in-flight technology, particularly its Wi-Fi system. Developed by the China Electronics Technology Group Corporation (CETC), this system allows passengers to connect to the “CEAIR-WIFI” wireless hotspot, providing seamless access to in-flight entertainment.

Through the website www.muflyer.com, travelers can enjoy a range of features including “Air Cinema” and “Air Games,” which enhance the flying experience.

Looking ahead, COMAC’s ambitions are not limited to narrow-body aircraft. At the 15th China International Aviation and Aerospace Exhibition in Zhuhai, c919 aircraft price made waves with the announcement of over 100 new aircraft orders.

A significant highlight was a high-profile agreement with Air China for the development of the C929, a widebody aircraft set to compete c919 vs a320 and c919 vs 737 with these models.