Icelandic budget airline WOW Airceased operations on Thursday, stranding passengers across two continents. In a statement on its website the airline, which had earlier suspended all its flights, told passengers there would be no further flights and advised them to check flights with other airlines for ways to reach their destinations.

The airline, founded by entrepreneur Skuli Mogensen, began operations in 2012 and specialised in ultra-cheap flights between North America and Europe.

Its bankruptcy comes after six months of turbulent negotiations to sell the low-cost carrier, first to its main rival and flagship carrier Icelandair and later to Indigo Partners, an American company operating the airline Wizz.

“I will never forgive myself for not acting sooner,” Mogensen said in a letter to employees on Thursday. “WOW was clearly an incredible airline and we were on the path to do amazing things again.”

Tourism is Iceland’s largest industry and WOW’s disappearance is set to have an effect on this summer’s high season.

Advertisement

End of Operation of WOW AIR

Information for WOW AIR passengers

WOW AIR has ceased operation. All WOW AIR flights have been cancelled.

How will I reach my destination?

Passengers are advised to check available flights with other airlines.

Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.

What are my rights?

Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.

Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.

Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.

Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.

Where can I get up-to-date information?

This announcement will be published and continuously updated on the following websites:
– Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
– Keflavik Airport: www.isavia.is/en
– WOW AIR: www.wowair.com
– Posted at all relevant airports
General information about passenger rights can be found atwww.icetra.is