Airlines

These are Europe’s Top10 Worst Airports for Wait Times in 2023

Unrevealing the Europe's Top10 Worst Airports for Wait Times in 2023

Airports are often considered to be the gateways to the world, connecting people to new experiences, cultures, and destinations. They are bustling hubs of activity, where the excitement of embarking on a journey mingles with the anticipation of reuniting with loved ones. However, not all airports manage to live up to these expectations.

In a recent survey conducted by Casago, placed the spotlight on some of the Europe’s most dreadful airport experiences. Casago looked examined customer evaluations from airlinequality.com, where each reviewer rated the queueing times from 1 to 5 stars, to determine which airports have the best and worst queueing times.

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Based on identifying the home country of each reviewer and ranking countries according to the lowest percentage of reviews that are 4 or 5 stars, the study also reveals which nationalities complain the most about airport queues.

Grenoble Alpes Isère Airport (1.59%) in France is Europe’s – and the world’s – worst airport for queuing. The airport’s passenger traffic is primarily made up of people looking for winter activities. However, the popularity of the skiing season results in congested airports and long waits.

Berlin Brandenburg Airport, in Germany, came in second place with 5.73%. Three UK airports also receive the lowest ratings for airport queues on the continent, despite the fact that it is a universal truth that the British enjoy a good queue. One of them is London Stansted Airport (8,88%), which appears to still have queuing issues after building a new arrivals facility for £130 million in 2020 to reduce congestion.

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Grenoble Alpes Isère Airport is the worst of all, with only 1.59% of evaluations receiving four or five stars, followed by Bordeaux Airport (7.01%), and Paris-Beauvais Airport (8.77%). One of three airports serving the City of Light is Paris-Beauvais Airport. BVA, which derives its name from the neighbouring town of Beauvais, is located around 50 miles outside of Paris, which results in even longer transfer times.

Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.