Airport

The Best and Worst Airlines and Airports of 2019

Today AirHelp, the world’s largest organization for air passenger rights, is announcing the results of its annual AirHelp Score which rates global airlines and airports. First launched in 2015, AirHelp Score is the most comprehensive data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing and food and shops – taking into account flight and after-flight services.

To create this ranking, AirHelp has used top data sources, including its database of flight statistics, which is one of the largest and most comprehensive in the world, tens of thousands of customer opinions and its own experience in helping 10 million passengers around the world process compensation following flight disruption.

THE BEST AND WORST AIRLINES 2019

Best

1. Qatar Airways

2. American Airlines

3. Aeromexico

4. SAS Scandinavian Airlines

5. Qantas

6. LATAM Airlines

7. WestJet

8. Luxair

9. Austrian Airlines

10. Emirates

Worst airlines for 2019

63. Adria Airways

64. Aerolineas Argentinas

65. Transavia

66. Laudamotion

67. Norwegian

68. Ryanair

69. Korean Air

70. Kuwait Airways

71. EasyJet

72. Thomas Cook

It ranked 72 airlines and 132 airports from 40,000 reviews based on on-time performance and quality of service, as well as food and drink options and how easy it is to claim a refund.

BEST AND WORST AIRPORTS FOR 2019

Best

1. Hamad International Airport, Qatar

2. Tokyo International Airport, Japan

3. Athens International , Greece

4. Afonso Pena International Airport, Brazil

5. Gdańsk Lech Wałęsa Airport, Poland

6. Moscow Sheremetyevo International, Russia

7. Singapore Changi Airport,

8. Hyderabad Rajiv Gandhi International, India

9. Tenerife North Airport, Spain

10. Campinas International , Brazil

Worst airports

123. London Gatwick Airport, UK

124. Billy Bishop Toronto City Airport, Canada

125. Porto Airport, Portugal

126. Paris Orly Airport, France

127. Manchester Airport, UK

128. Malta International Airport, Malta

129. Henri Coandă International Airport, Bucharest, Romania

130. Eindhoven Airport, Netherlands

131. Kuwait International Airport, Kuwait

132. Lisbon Portela Airport, Portugal

How the airlines and airports are rated

The 2019 AirHelp Score marks the company’s eighth report since it began evaluations in 2015. AirHelp developed this report to combine expert knowledge and industry expertise to give air passengers better predictions for what their experiences will look like at different airports, how the airlines will treat them under normal circumstances, and what to expect if their flight gets delayed, canceled or overbooked. To determine the airline rankings, AirHelp rates airlines equally on three areas, including claims processing, on-time performance, and quality of service. Airports’ scores are determined by on-time performance, which accounts for 60% of the score, and then quality of service, which is 20% of the score, and food and shopping options which makes up the remaining 20% of the score. To view AirHelp Score in full, please visit AirHelp.com/AirHelpScore.

Airport

Toronto’s Abandoned Airport Set to Transform into a Futuristic City

In a bold and visionary move, an abandoned airport in Toronto, Canada, is set to undergo a dramatic transformation into a sprawling mega-city, thanks to an ambitious £12.3 billion ($22 billion CAD) redevelopment plan.

This groundbreaking project has recently been given the green light by local officials and promises to create a vibrant, thriving community over the next three decades. Spanning 370 acres of unused land, the development will see the creation of seven distinct neighborhoods, designed to accommodate up to 83,500 residents.

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What sets this project apart is its commitment to preserving the historical essence of the former airport. Developers have pledged to retain key elements of the site, including 11 aircraft hangars and half a mile of the original runway. These remnants of the past will be ingeniously repurposed, giving the new city a unique character that pays homage to the area’s rich history, particularly its role in aircraft manufacturing during World War II.

The heart of the first mixed-use district will feature the old hangars, which will serve as central hubs for community activities. These iconic structures will be surrounded by a mix of shops, restaurants, and even a library, all lining the preserved runway, now reimagined as a pedestrian walkway. This blend of the old and the new is expected to attract a diverse range of businesses and residents, creating a vibrant, interconnected community.

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The first phase of development is anticipated to generate 7,000 new jobs, providing local residents with opportunities to live and work within the same community. This district will include 2,850 housing units, primarily composed of mid-rise apartment buildings, catering to a variety of lifestyles and needs.

Northcrest Developments, the company behind this visionary project, believes that the unique nature of the development will appeal to businesses seeking distinctive and innovative workspaces that are currently unavailable in the market. According to company spokesperson Goring, “There’s an opportunity to attract companies that actually want to be here but can’t because they can’t find these types of locations.”

As the project progresses, it is expected to become a model for sustainable urban development, seamlessly blending history with modernity.