United Becomes First U.S. Airline to Add Braille to Cabin Interiors

United became the first U.S. airline today to integrate Braille to aircraft interiors, allowing millions of passengers with visual challenges to navigate the cabin with greater comfort. According to the Department of Transportation, around 27 million persons with disabilities flew in 2019.

The airline has currently installed Braille markers for specific rows and seat numbers as well as inside and outside the restrooms on around a dozen aircraft. By the end of 2026, United hopes to have Braille onboard every mainline aircraft.

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Together with the National Federation of the Blind (NFB), the American Council of the Blind (ACB), and other disability advocacy organizations, United is exploring the use of other tactile navigational aids such as raised letters, numbers, and arrows throughout the cabin in addition to Braille.

United was named a Best Place to Work for Disability Inclusion for the eighth consecutive year and received the highest score on the Disability Equality Index benchmarking tool, a joint project of the American Association of People with Disabilities and Disability:IN to promote the inclusion of people with disabilities.

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The rollout of Braille to mainline aircraft over the next few years is the latest way United has worked to create accessible solutions for its customers and employees:

• The United mobile app was recently redesigned to make it easier to use for people with visual disabilities with increased color contrast, more space between graphics and reordering how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack.
  
• United’s Inflight Seatback Entertainment screens offer a wide range of accessible features such as closed captioning, text-to-speech controls, magnification, explore-by-touch capabilities, audio-described movies, and adjustable and high-contrast text and color correction. As part of United Next, the airline’s historic growth plan, the carrier expects to take delivery of about 700 new narrow and widebody aircraft by the end of 2032, all of which will include the latest in seatback screen entertainment options.
  
• Through Bridge, United’s Business Resource Group for people of all abilities, employees help create a workplace environment where all can strive to achieve their maximum potential and support our commitment to being an ally for customers with disabilities.