Airlines

United Airlines trolls Southwest Airlines boarding process

This week, United Airlines unveiled a new website making fun of Southwest Airlines’ boarding and check-in procedures. The website, “NotGroupC.com,” describes the difficulties encountered by passengers flying with the Dallas-based airline who neglect to check into their flights promptly at their designated 24-hour check-in mark prior to boarding, a mistake that frequently results in passengers being forced to board in the “Group C” boarding class.

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Due to Southwest’s unassigned seating policy, Group C passengers are frequently stuck in the worst seats on the aircraft; however, United sarcastically offers to help them avoid this situation with new “Courte-C Calls.”

The scroll-based website reads, “Once upon a time, a Southwest flyer forgot to check in exactly 24 hours prior to their flight and ended up in the dreaded Boarding Group C.”

A call will be made to users who sign up for United’s “Courte-C call system” prior to the start of the check-in window for their flight “so you can do your best to avoid a less-than-desirable seat,” the airline says. Of course, the website reminds visitors that this courtesy is being offered by an airline that enables customers to avoid this hassle by selecting their seats when buying tickets.

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The website boasts rather self-congratulatorily, “That’s how this story has a happy ending!” “Thanks to United, the airline that gives you the option to select your seat ahead of time. When contacted for comment, a Southwest representative thanked United for assisting its customers with a system they are already familiar with.

The spokesperson said in a statement: “Our loyal Customers know the Southwest boarding procedure and the choice of any open seat onboard, free of charge, but we’re so grateful for the assistance and united support in LUVing the more than a hundred million people who fly Southwest every year!” They are showing us such great courtesy, and we appreciate their hospitality.

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Airlines

DOT Proposes New Passenger Compensation Rules for Flight Disruptions

The U.S. Department of Transportation (DOT) has unveiled a major initiative to enhance protections for air travelers affected by flight cancellations or significant delays caused by airlines.

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This Advance Notice of Proposed Rulemaking (ANPRM) seeks public feedback on new measures that could require airlines to compensate passengers and provide necessary services automatically.

Key Proposals by the DOT:

Cash Compensation for Airline-Caused Disruptions
- Airlines may be required to pay passengers at least $200 in cash for flight disruptions caused by circumstances under their control, such as mechanical issues or IT failures.
- A tiered compensation system is being considered:
  - $200–$300 for domestic delays of 3–6 hours.
  - $375–$525 for delays lasting 6–9 hours.
  - $750–$775 for delays exceeding 9 hours.
- The DOT is exploring whether smaller airlines should have different compensation thresholds and whether compensation is needed if passengers are notified weeks in advance of a disruption.
Free Rebooking on the Next Available Flight
- Airlines may be obligated to rebook passengers at no extra cost if a flight is canceled or delayed by at least 3 hours domestically or 6 hours internationally.
- Rebooking options may include:
  - Flights operated by the airline or its codeshare partners.
  - Flights on other carriers with which the airline has a commercial agreement if no suitable options are available within 24 hours.
Provision of Meals, Lodging, and Transportation
- Airlines may need to cover meals, overnight accommodations, and transportation for stranded passengers.
- Minimum reimbursements could be established when services aren’t provided upfront, ensuring passengers can recoup costs even without submitting receipts, up to a defined limit.

The DOT’s proposals draw inspiration from consumer protection frameworks in countries like Canada, Brazil, the UK, and the European Union. Research suggests that EU compensation requirements have successfully reduced the frequency and length of delays, demonstrating the effectiveness of such measures.

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Passengers currently face numerous hurdles when seeking compensation or services, including vague policies, lack of upfront communication, and reliance on in-person requests at airports. The new rulemaking aims to close these gaps by establishing clear, enforceable standards for airlines.

Public input on the proposed measures will shape the final rules. The DOT hopes these changes will create a more accountable and passenger-friendly system, ensuring travelers are better supported during disruptions.

With these proposed rules, the DOT seeks to make airline travel more reliable and fair, setting a new standard for passenger rights in the United States.