Airlines
United Airlines trolls Southwest Airlines boarding process
United Airlines trolls Southwest Airlines boarding process
This week, United Airlines unveiled a new website making fun of Southwest Airlines’ boarding and check-in procedures. The website, “NotGroupC.com,” describes the difficulties encountered by passengers flying with the Dallas-based airline who neglect to check into their flights promptly at their designated 24-hour check-in mark prior to boarding, a mistake that frequently results in passengers being forced to board in the “Group C” boarding class.
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Due to Southwest’s unassigned seating policy, Group C passengers are frequently stuck in the worst seats on the aircraft; however, United sarcastically offers to help them avoid this situation with new “Courte-C Calls.”
The scroll-based website reads, “Once upon a time, a Southwest flyer forgot to check in exactly 24 hours prior to their flight and ended up in the dreaded Boarding Group C.”
A call will be made to users who sign up for United’s “Courte-C call system” prior to the start of the check-in window for their flight “so you can do your best to avoid a less-than-desirable seat,” the airline says. Of course, the website reminds visitors that this courtesy is being offered by an airline that enables customers to avoid this hassle by selecting their seats when buying tickets.
The website boasts rather self-congratulatorily, “That’s how this story has a happy ending!” “Thanks to United, the airline that gives you the option to select your seat ahead of time. When contacted for comment, a Southwest representative thanked United for assisting its customers with a system they are already familiar with.
The spokesperson said in a statement: “Our loyal Customers know the Southwest boarding procedure and the choice of any open seat onboard, free of charge, but we’re so grateful for the assistance and united support in LUVing the more than a hundred million people who fly Southwest every year!” They are showing us such great courtesy, and we appreciate their hospitality.
