Connect with us

Aviation

Thai Airways Files Lawsuit Against Passenger for Criticizing Flight Delay

Thai Airways Files Lawsuit Against Passenger for Criticizing Flight Delay

Thai Airways has declared that it will take legal action against a traveler who publicly criticised the airline for its choice to cancel a flight because of bad weather. A Bangkok to Melbourne flight experienced an issue that required it to land in Sydney, causing it to arrive at its intended destination four hours later than expected.

The airline decided to change course due to safety concerns related to Melbourne’s bad weather, where low visibility could be dangerous during landing. Although these kinds of diversions are frequently used as a preventative measure in the aviation industry, a disgruntled passenger expressed his dissatisfaction on Facebook.

Advertisement

The passenger questioned the need for the diversion in the since-deleted post, stating that the weather was fine and expressing concerns about fuel levels and the cabin crew’s assertiveness when speaking with air traffic controllers. The post went viral very soon after it attracted attention.

A Thai Airways pilot conversed with the passenger in response to the criticism, outlining the airline’s compliance with safety regulations, fuel specifications, and pilot training procedures. Thai Airways has chosen to take legal action even though the passenger removed the critical post and apologized for the rapidly written comments.

Advertisement

The airline stressed that during the incident, its crew adhered to international safety and security regulations. Thai Airways stated that the legal action is a demonstration of its commitment to maintaining high standards of safety and security while protecting its reputation from what it perceives as harmful and inaccurate public perceptions.

Advertisement

He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

Advertisement