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SITA and Lufthansa automate bag reflight operations to reduce mishandled bag costs

SITA and Lufthansa automate bag reflight operations to reduce mishandled bag costs

SITA and Lufthansa have joined forces to explore ways to reduce mishandled baggage costs and improve the passenger experience by digitally automating baggage re-flight operations. Mishandled baggage between two flight connections is a major pain point for the industry, costing it billions of dollars each year.

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The ability to address the issue of staff shortages and baggage mishandling is of paramount importance post-pandemic. Aviation lost around 2.3 million jobs during COVID, while recording US$2.2 billion in the cost of mishandled baggage in 2022 – including over 4 million bags mishandled during transfer.

SITA’s WorldTracer Auto Reflight reflights bags digitally, without any human intervention, reducing cost and inconvenience while contributing to industry efforts towards sustainability and CO2 net-zero targets. With the successful delivery of bags being a top contributor to the passenger experience, it is critical to respond efficiently, keeping passengers informed and in control when things go wrong. SITA’s auto reflight solution proactively notifies passengers on arrival of any delay with their bag, while collecting delivery details and ultimately allowing the passenger to bypass the baggage hall.

After a number of joint developments with Lufthansa already (including WorldTracer Desktop and WorldTracer Passenger Self Services), the SITA automated baggage reflighting solution represents a joint innovation project to further automate and optimize Lufthansa’s Baggage Management Services.

Airport

Western Sydney Airport Welcomes Its First Plane After 6 Years of construction

Western Sydney Airport Welcomes Its First Plane After 6 Years of construction

In a historic milestone for Australia’s aviation sector, the first plane has officially taken off and landed at Western Sydney Airport after six years of construction, much to the delight of a small but enthusiastic group of dedicated planespotters.

A test pilot made the inaugural landing using a Piper PA-30 Twin Comanche, successfully completing a series of take-off and landing runs on the newly built tarmac. This crucial test paves the way for larger passenger aircraft, which are expected to start using the runway in two years.

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The Piper PA-30 was employed to assess the airport’s approximately 3,000 Aeronautical Ground Lights (AGLs) by executing operations in various conditions, including daylight, dusk, and evening. This testing ensures that the lighting system is fit for purpose and ready to welcome aircraft when the airport opens to commercial flights in late 2026.

The pilot also highlighted that the rapid exit taxiways have been designed at a 45-degree angle, allowing for quicker transitions on and off the runway. Once operational, the airport will feature a single runway capable of handling up to 10 million passengers annually right from day one.

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As the construction phase nears completion, the airport’s main terminal, apron, and supporting infrastructure will be ready to accommodate around 81,000 flights each year. This milestone marks a significant moment for Western Sydney Airport, the first new airport to open in Australia since Melbourne’s Tullamarine Airport more than two decades ago.

Major airlines, including Qantas and Jetstar, have already committed to operating from the 24/7 facility, signaling strong support for this new hub. By 2033, the airport aims to handle up to 10 million passengers and facilitate extensive air traffic movements annually.

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