Airlines

Singapore Airlines Named World’s Best Airline In 2023 Skytrax Awards

Singapore Airlines has won the title of World’s Best Airline at the 2023 World Airline Awards for the fifth time in the 23-year history of the awards.

The 2023 World Airline Awards were revealed at a gala event hosted at the Paris Air Show in the venerable Air and Space Museum. More than 350 airline executives from around the world attended the event, and several airline CEOs, presidents, and senior management were present to accept their prizes. The World Airline Awards included a sizable contingent of uniformed airline cabin workers showcasing their respective company identities.

SIA took the top spot in four categories at this year’s Skytrax awards, including Best First Class Airline, Best First Class Comfort Amenities, and Best Airline in Asia. SIA’s low-cost subsidiary Scoot was named Best Long Haul Low-cost Airline and ranked second in the World’s Best Low-cost Airlines category.

World’s Best Premium Economy Class Airlines 2022(Opens in a new browser tab)

The Skytrax awards are based on surveys of more than 20 million travelers across over 100 nationalities, who rated more than 325 airlines between September 2022 and May 2023.

“This award is a memorial to the unwavering spirit of our employees who worked conscientiously and gave up much to make sure that SIA was prepared for the uptick in air travel. Because of that, we were able to emerge from the epidemic as a top international airline stronger and more able, according to Mr. Goh.

Top 10 World’s Best Airport Staff 2021(Opens in a new browser tab)

“We are incredibly appreciative of our customers’ steadfast allegiance to and love for Singapore Airlines. Their encouragement and support during the pandemic provided us the willpower and fortitude to endure the unusual difficulties. We are steadfastly committed to developing and investing in market-leading products and services today as we work to recover from the pandemic and make sure that SIA continues to provide our clients with a top-notch travel experience.

Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.