Aerospace

ANA named Global SKYTRAX Award Winner for Cleanliness, Services and Staff

Airline recognized for World’s Best Airline Cabin Cleanliness and World’s Best Airport Services.

TOKYO, Sep. 23, 2022 – All Nippon Airways (ANA), Japan’s largest and 5-Star airline for nine consecutive years, was recognized this year with a total of three prestigious awards and repeat recognition from SKYTRAX World Airline Awards, including World’s Best Airline Cabin Cleanliness, World’s Best Airport Service and Best Airline Staff Service in Asia. SKYTRAX is recognized as the leading international air transport rating organization.

“At ANA we are consistently looking for new ways to improve our performance to efficiently serve the needs of our passengers and customers and the awards received from the SKYTRAX award is a proud representation of our mission,” said Junko Yazawa, Senior Vice President at ANA overseeing Customer Experience Management & Planning. “We are proud to not only receive these awards but receive repeat recognition and use this as motivation to continue finding ways to improve our loyal passenger’s experience.”

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World’s Best Airline Cabin Cleanliness (4-time recipient)

This award is given to the airline with the highest rating for hygiene and cleanliness of its aircraft cabins and it’s the fourth time ANA has received this award. Through its ANA Care Promise program, the airline was recognized for its cleanliness procedures that include:

ANA Flight attendants wear masks and distribute disinfectant wipes, and masks upon request, providing hygienic in-flight service.
Thoroughly ventilating the aircraft cabins and conducting periodic disinfection of the cabin.
Lavatory doors with special handles that allow passengers to exit the lavatory using their elbows are introduced on an increasing number of aircraft.

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World’s Best Airport Services (9-time recipient)

This award is presented to the airline with the highest evaluation score in overall airport services and is the ninth time that ANA has received this award. Recent milestones include:

ANA opened its new “ANA LOUNGE” at Satellite 2 at Narita Airport, featuring a special design with directions from the world-famous architect Kengo Kuma.
The ANA SUITE LOUNGE at Haneda Airport and Narita Airport for International Flights offers the “SUITE DINING,” a new set meal service that provides different meals depending on the time of day, and a “meal order system” that allows customers to order meals from their seats using their own smartphones or other devices.
ANA developed its “ANA Smart Travel,” a new service model that combines in-person and digitized services to provide a smooth travel experience for all customers.
ANA continuously offers smooth travel on the day of departure for international flights through ANA Travel Ready (advance screening of necessary travel documents).

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Best Airline Staff Service in Asia (7-time recipient):

This award is given to airlines based in Asia that provide the best quality of service to passengers through their airport staff and cabin crew and this is the seventh time that ANA has received this award.

ANA conducts training in order for staff to be able to interact with customers in an appropriate manner at check-in counters and lounges and to accurately understand and respond to requests from customers.
ANA hosts customer skill contests at airports in Japan and overseas that allow staff to hone their customer service skills and hospitality.

Related Topics:ANA skytrax Skytrax Awards 2022

Aerospace

Boeing’s Aurora Flight Sciences Expands Columbus Plant by 50,000 Sqft

Credit:Aurora Flight Sciences

Aurora Flight Sciences, a subsidiary of Boeing, has launched a significant expansion of its manufacturing facility near the Golden Triangle Regional Airport in Columbus, Mississippi.

This ambitious project will add 50,000 square feet of new space, renovate 40,000 square feet of the existing facility, and introduce advanced automation equipment, robotics, and non-destructive inspection technologies. mcas boeing enhancements will support the growing demand for Aurora’s aerospace systems business.

Since its establishment, Aurora Mississippi has specialized in the production of advanced composite components and assemblies for both military and commercial aircraft. The company first opened in 2005 at Mississippi State University’s Raspet Flight Research Laboratory in Starkville before relocating to its current site in Columbus two years later.

Initially occupying 21,000 square feet, the facility has since grown to encompass over 120,000 square feet, featuring cutting-edge manufacturing technologies such as automated fiber placement. Aurora’s latest expansion is a strategic investment aimed at increasing production capacity for composite components like boeing titanium used in executive jets and the MQ-25TM Stingray composite skins, a key project for its parent company, Boeing.

Additionally, the facility will produce components for NASA’s X-66 sustainable flight demonstrator aircraft, further diversifying its portfolio. Currently employing around 100 full-time staff in Mississippi, Aurora plans to hire more than 60 additional team members by the end of 2025.

Aurora’s expansion project underscores its commitment to Mississippi’s growing aerospace and advanced manufacturing sector. The company maintains strong partnerships with Mississippi State University (MSU) and East Mississippi Community College (EMCC), contributing to research, higher education, and workforce development in advanced manufacturing.

Additionally, Aurora actively supports local K-12 STEM education through summer camps and collaborates with high school vocational education programs. The expansion and renovation project will be carried out in phases over the next two years, with completion expected by 2026. This development marks a significant milestone in Aurora’s ongoing growth and its role in advancing aerospace manufacturing in Mississippi.