ANA named Global SKYTRAX Award Winner for Cleanliness, Services and Staff

TOKYO, Sep. 23, 2022 – All Nippon Airways (ANA), Japan’s largest and 5-Star airline for nine consecutive years, was recognized this year with a total of three prestigious awards and repeat recognition from SKYTRAX World Airline Awards, including World’s Best Airline Cabin Cleanliness, World’s Best Airport Service and Best Airline Staff Service in Asia. SKYTRAX is recognized as the leading international air transport rating organization.

“At ANA we are consistently looking for new ways to improve our performance to efficiently serve the needs of our passengers and customers and the awards received from the SKYTRAX award is a proud representation of our mission,” said Junko Yazawa, Senior Vice President at ANA overseeing Customer Experience Management & Planning. “We are proud to not only receive these awards but receive repeat recognition and use this as motivation to continue finding ways to improve our loyal passenger’s experience.”

Skytrax Ranking’s Top 20 Best Airlines in the World for 2022(Opens in a new browser tab)

World’s Best Airline Cabin Cleanliness (4-time recipient)

This award is given to the airline with the highest rating for hygiene and cleanliness of its aircraft cabins and it’s the fourth time ANA has received this award. Through its ANA Care Promise program, the airline was recognized for its cleanliness procedures that include:

•  ANA Flight attendants wear masks and distribute disinfectant wipes, and masks upon request, providing hygienic in-flight service.
•  Thoroughly ventilating the aircraft cabins and conducting periodic disinfection of the cabin.
•  Lavatory doors with special handles that allow passengers to exit the lavatory using their elbows are introduced on an increasing number of aircraft.

Top 10 international airports in the world for 2022(Opens in a new browser tab)

World’s Best Airport Services (9-time recipient)

This award is presented to the airline with the highest evaluation score in overall airport services and is the ninth time that ANA has received this award. Recent milestones include: 

•  ANA opened its new “ANA LOUNGE” at Satellite 2 at Narita Airport, featuring a special design with directions from the world-famous architect Kengo Kuma.
•  The ANA SUITE LOUNGE at Haneda Airport and Narita Airport for International Flights offers the “SUITE DINING,” a new set meal service that provides different meals depending on the time of day, and a “meal order system” that allows customers to order meals from their seats using their own smartphones or other devices.
•  ANA developed its “ANA Smart Travel,” a new service model that combines in-person and digitized services to provide a smooth travel experience for all customers.
•  ANA continuously offers smooth travel on the day of departure for international flights through ANA Travel Ready (advance screening of necessary travel documents).

Boeing & ANA Unveil the First Aircraft in the World Decorated with Star Wars..!(Opens in a new browser tab)

Best Airline Staff Service in Asia (7-time recipient):

This award is given to airlines based in Asia that provide the best quality of service to passengers through their airport staff and cabin crew and this is the seventh time that ANA has received this award.

•  ANA conducts training in order for staff to be able to interact with customers in an appropriate manner at check-in counters and lounges and to accurately understand and respond to requests from customers.
•  ANA hosts customer skill contests at airports in Japan and overseas that allow staff to hone their customer service skills and hospitality.