Aerospace

ANA named Global SKYTRAX Award Winner for Cleanliness, Services and Staff

Airline recognized for World’s Best Airline Cabin Cleanliness and World’s Best Airport Services.

TOKYO, Sep. 23, 2022 – All Nippon Airways (ANA), Japan’s largest and 5-Star airline for nine consecutive years, was recognized this year with a total of three prestigious awards and repeat recognition from SKYTRAX World Airline Awards, including World’s Best Airline Cabin Cleanliness, World’s Best Airport Service and Best Airline Staff Service in Asia. SKYTRAX is recognized as the leading international air transport rating organization.

“At ANA we are consistently looking for new ways to improve our performance to efficiently serve the needs of our passengers and customers and the awards received from the SKYTRAX award is a proud representation of our mission,” said Junko Yazawa, Senior Vice President at ANA overseeing Customer Experience Management & Planning. “We are proud to not only receive these awards but receive repeat recognition and use this as motivation to continue finding ways to improve our loyal passenger’s experience.”

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World’s Best Airline Cabin Cleanliness (4-time recipient)

This award is given to the airline with the highest rating for hygiene and cleanliness of its aircraft cabins and it’s the fourth time ANA has received this award. Through its ANA Care Promise program, the airline was recognized for its cleanliness procedures that include:

ANA Flight attendants wear masks and distribute disinfectant wipes, and masks upon request, providing hygienic in-flight service.
Thoroughly ventilating the aircraft cabins and conducting periodic disinfection of the cabin.
Lavatory doors with special handles that allow passengers to exit the lavatory using their elbows are introduced on an increasing number of aircraft.

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World’s Best Airport Services (9-time recipient)

This award is presented to the airline with the highest evaluation score in overall airport services and is the ninth time that ANA has received this award. Recent milestones include:

ANA opened its new “ANA LOUNGE” at Satellite 2 at Narita Airport, featuring a special design with directions from the world-famous architect Kengo Kuma.
The ANA SUITE LOUNGE at Haneda Airport and Narita Airport for International Flights offers the “SUITE DINING,” a new set meal service that provides different meals depending on the time of day, and a “meal order system” that allows customers to order meals from their seats using their own smartphones or other devices.
ANA developed its “ANA Smart Travel,” a new service model that combines in-person and digitized services to provide a smooth travel experience for all customers.
ANA continuously offers smooth travel on the day of departure for international flights through ANA Travel Ready (advance screening of necessary travel documents).

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Best Airline Staff Service in Asia (7-time recipient):

This award is given to airlines based in Asia that provide the best quality of service to passengers through their airport staff and cabin crew and this is the seventh time that ANA has received this award.

ANA conducts training in order for staff to be able to interact with customers in an appropriate manner at check-in counters and lounges and to accurately understand and respond to requests from customers.
ANA hosts customer skill contests at airports in Japan and overseas that allow staff to hone their customer service skills and hospitality.

Related Topics:ANA skytrax Skytrax Awards 2022

Aerospace

EASA Ends Suspension on PIA, Approves Flights to Europe

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The suspension of Pakistan International Airlines (PIA) from operating in Europe is finally over, marking a significant turning point for Pakistan’s aviation sector.

After years of scrutiny and stringent safety assessments, the European Commission and the European Aviation Safety Agency (EASA) have officially lifted the ban on PIA. This decision also grants Airblue authorization to operate flights to Europe, further enhancing Pakistan’s connectivity with the region.

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PIA’s suspension, initially imposed in June 2020, was a direct consequence of concerns regarding the oversight capabilities of Pakistan’s Civil Aviation Authority (PCAA). These concerns were triggered shortly after a tragic PIA plane crash that claimed 97 lives, prompting an investigation into the validity of pilot licenses issued in the country.

Now, after four years of continuous efforts and reforms by the PCAA, EASA has expressed renewed confidence in Pakistan’s aviation regulatory framework. In a statement, EASA highlighted that Pakistan has successfully addressed safety compliance issues, enabling PIA to resume its operations within the European Union.

A spokesperson for PIA expressed optimism, emphasizing the airline’s commitment to strictly adhere to EASA’s regulations and guidelines. “This milestone has been achieved after four years of relentless efforts by the PIA management,” the spokesperson said.

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The lifting of the ban is expected to have a profound impact on PIA’s future. The airline, which employs over 7,000 people, has faced criticism in the past for poor management, financial instability, and regulatory challenges.

However, the restoration of European operations is seen as a vital step toward regaining its competitive edge, improving its financial standing, and restoring its reputation on the global stage.

Pakistan’s government, which has been exploring options to privatize the debt-laden national carrier, is hopeful that this development will attract foreign investment and bolster the country’s aviation industry.

With a renewed focus on compliance and safety, PIA is now poised to rebuild its presence in Europe, offering Pakistani travelers and international passengers more connectivity and improved service.