Aerospace

ANA named Global SKYTRAX Award Winner for Cleanliness, Services and Staff

Airline recognized for World’s Best Airline Cabin Cleanliness and World’s Best Airport Services.

TOKYO, Sep. 23, 2022 – All Nippon Airways (ANA), Japan’s largest and 5-Star airline for nine consecutive years, was recognized this year with a total of three prestigious awards and repeat recognition from SKYTRAX World Airline Awards, including World’s Best Airline Cabin Cleanliness, World’s Best Airport Service and Best Airline Staff Service in Asia. SKYTRAX is recognized as the leading international air transport rating organization.

“At ANA we are consistently looking for new ways to improve our performance to efficiently serve the needs of our passengers and customers and the awards received from the SKYTRAX award is a proud representation of our mission,” said Junko Yazawa, Senior Vice President at ANA overseeing Customer Experience Management & Planning. “We are proud to not only receive these awards but receive repeat recognition and use this as motivation to continue finding ways to improve our loyal passenger’s experience.”

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World’s Best Airline Cabin Cleanliness (4-time recipient)

This award is given to the airline with the highest rating for hygiene and cleanliness of its aircraft cabins and it’s the fourth time ANA has received this award. Through its ANA Care Promise program, the airline was recognized for its cleanliness procedures that include:

ANA Flight attendants wear masks and distribute disinfectant wipes, and masks upon request, providing hygienic in-flight service.
Thoroughly ventilating the aircraft cabins and conducting periodic disinfection of the cabin.
Lavatory doors with special handles that allow passengers to exit the lavatory using their elbows are introduced on an increasing number of aircraft.

Top 10 international airports in the world for 2022(Opens in a new browser tab)

World’s Best Airport Services (9-time recipient)

This award is presented to the airline with the highest evaluation score in overall airport services and is the ninth time that ANA has received this award. Recent milestones include:

ANA opened its new “ANA LOUNGE” at Satellite 2 at Narita Airport, featuring a special design with directions from the world-famous architect Kengo Kuma.
The ANA SUITE LOUNGE at Haneda Airport and Narita Airport for International Flights offers the “SUITE DINING,” a new set meal service that provides different meals depending on the time of day, and a “meal order system” that allows customers to order meals from their seats using their own smartphones or other devices.
ANA developed its “ANA Smart Travel,” a new service model that combines in-person and digitized services to provide a smooth travel experience for all customers.
ANA continuously offers smooth travel on the day of departure for international flights through ANA Travel Ready (advance screening of necessary travel documents).

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Best Airline Staff Service in Asia (7-time recipient):

This award is given to airlines based in Asia that provide the best quality of service to passengers through their airport staff and cabin crew and this is the seventh time that ANA has received this award.

ANA conducts training in order for staff to be able to interact with customers in an appropriate manner at check-in counters and lounges and to accurately understand and respond to requests from customers.
ANA hosts customer skill contests at airports in Japan and overseas that allow staff to hone their customer service skills and hospitality.

Related Topics:ANA skytrax Skytrax Awards 2022

Aerospace

Boeing Transfers Rocket Stage to NASA, Paving Way for Human Moon Mission

Image:Boeing

Boeing has achieved a significant milestone by providing NASA with the second core stage of the Space Launch System (SLS) rocket.

This crucial component, crafted at NASA’s Michoud Assembly Facility (MAF), is set to propel the Artemis II crew into lunar orbit, marking humanity’s return to deep space after a 50-year hiatus.

The monumental Boeing-built rocket stage, the largest element of the Artemis II mission, will embark on a journey aboard the Pegasus barge, traveling 900 miles to NASA’s Kennedy Space Center.

Comparison of two legendary aircraft B777x vs B747 aircraft:Click here

Upon arrival, it will be meticulously integrated with other essential Artemis II components, including the upper stage, solid rocket boosters, and NASA’s Orion spacecraft within the iconic Vehicle Assembly Building. This intricate integration process is a vital step toward the eagerly anticipated Artemis II launch, slated for 2025.

“Boeing-built products helped land humankind on the moon in 1969, and we’re proud to continue that legacy through the Artemis generation,” remarked Dave Dutcher, vice president and program manager for Boeing’s SLS program. “Together, with NASA and our industry partners and suppliers, we are building the world’s most capable rocket and paving the way to deep space through America’s rocket factory in New Orleans.”

NASA, Lockheed Martin Reveal X-59 Quiet Supersonic Aircraft:Click here

The delivery of Core Stage 2 marks a significant achievement in the evolution of the SLS rocket. Towering over 200 feet and powered by four RS-25 engines, this core stage, coupled with two solid-fueled booster rockets, will generate a staggering 8.8 million pounds of thrust. This immense power is crucial to launching Artemis II and future missions into the vast expanse of space.

The SLS rocket stands unparalleled in its capability to transport both crew and substantial cargo to the moon and beyond in a single launch. Its extraordinary capacity will facilitate the delivery of human-rated spacecraft, habitats, and scientific missions to destinations including the moon and Mars, ushering in a new era of space exploration.