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Qantas Retains Top Spot as Most Punctual Major Domestic Airline

Qantas Retains Top Spot as Most Punctual Major Domestic Airline

Amidst storms, a shortage of air traffic control staff, and high holiday demand, Qantas emerged as the most punctual major domestic airline once again in December.

According to the most recent government data, which was made public today, Qantas (Qantas and QantasLink combined) departed on time 69.5 percent of the time in December, compared to 56.5 percent for its main domestic competitor. Although Qantas has been the most punctual major domestic airline for 16 months running, there is still a lot of room for improvement.

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Overall, Qantas’ cancellation rate was about half that of its main rival, at 3.7% as opposed to 7.5%. In December, 5.5% of Jetstar’s flights were canceled, leaving just over 62% of flights to depart on schedule.

Uncontrollable factors, primarily weather and air traffic control issues, contributed 8.2 percentage points and 7.9 percentage points, respectively, to Qantas’ and Jetstar’s on-time performance in December. Roughly half of all Qantas and Jetstar cancellations for the month were caused by uncontrollable factors (1.8 and 3 percentage points, respectively).

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More than 75 percent of Qantas flights have departed on time so far in January. Following a September 2023 announcement and gradual rollout, more investments in operational reliability and customer experience are beginning to enhance millions of passengers‘ travel experiences. More backup aircraft are kept on standby, catering is enhanced, baggage tracking is enabled through the Qantas app, and customer recovery procedures are modified if flights are severely disrupted, among other investments.

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