Airlines
Qantas push for more customers to reunite with COVID credits
The Qantas Group is pushing customers who have COVID-era travel credits to use them to book a vacation before the deadline of December 31, 2023. Travel is permitted until December 20, 2024.
The initiative coincides with the introduction of a new customer tool called “Find My Credit,” which can discover reservations that are up to three years old and may have undergone many revisions as a result of the pandemic’s numerous waves of border alterations.
Qantas and Jetstar extend deadline for COVID flight credits(Opens in a new browser tab)
The majority of the $2 billion in COVID credits given by the Qantas Group came from the March 2020 border closures that resulted in a wave of widespread flight cancellations for which no airline system was prepared.
U.S. fines 6 airlines $7.5 million and force them to refund customers(Opens in a new browser tab)
This figure continues to drop each week as more customers claim their credits. For Qantas customers in Australia the figure now stands at just over $400 million, comprised of around $250 million in bookings made directly with Qantas and $150 million in bookings made through travel agents and other third parties. As a further incentive, Qantas customers who book a flight using a COVID credit between today and 31 July 2023 will receive double Frequent Flyer points.
HOW TO USE THE ‘FIND MY CREDIT’ TOOL
Find My Credit is a web-based tool accessed via qantas.com. It allows customers to search for COVID credits using their original booking reference that is up to three years old, even if it has been reissued or converted to a Qantas Pass.
By putting in their original booking details and surname or email address, the system will search for their credit and automatically email the detail they need to redeem their credit to the address on file.
HOW TO CLAIM DOUBLE POINTS
Qantas customers who book flights using their credits before 31 July will be eligible for double Qantas points.
To access the double points promotion, customers will need to register at www.qantas.com/au/en/frequent-flyer/member-offers/double-points-travel-credits.html and book an eligible flight with a QF flight number. Double points will be awarded from eight weeks after travel.
HOW TO REQUEST A REFUND
If customers have made a booking directly through Qantas, they can call us on 13 13 13 to request a refund. it will also email customers who have made a booking directly with Qantas over the coming weeks to remind them how to access a refund if they prefer.
If a booking was made through a travel agent, customers should contact the agent directly to request a refund. Customers with COVID credits who do not have the option of a refund but whose circumstances have changed and who are no longer able to use their credit are also encouraged to contact Qantas to discuss a refund.
Bangkok Airways is the most recent airline that asks customers to walk on a scale before boarding. The development was announced by the airlines on their Facebook page on September 14. According to the notification, the weight check survey will occur between September 15 and October 31, 2023.
https://www.facebook.com/FlyBangkokAir/posts/687409406754053?ref=embed_post
Bangkok Airways Public Company Limited is now a member of the Watchers Club, joining the ranks of other airlines. In order to precisely calculate the total weight of people and their accompanying carry-on luggage, the airline attempts to use standardized average weight data.
The company will formally certify that the data will be kept private and will be employed solely to enhance the information on the typical average weight.
A positive response from customers is what the company is hoping for. A standard weights survey must be carried out in accordance with the international civil aviation standard regarding the use of standard passenger and baggage weights for weight and balance calculation purposes in order to ensure the safety and effectiveness of a flight and to confirm that the actual weight does not exceed the maximum take-off weight limitation.
Before boarding a plane, passengers are weighed, and Bangkok Airways is not the first airline to do this. Korean Air has been performing passenger weight checks at airports from September. Air New Zealand conducted a similar study earlier this year.
Aerospace
From Doha to the World: The Legacy of Akbar Al Baker at Qatar Airways: Honoured with APEX CEO Lifetime Achievement Award
In the organization’s five-decade history, the APEX CEO Lifetime Achievement Award has only been given six times, including the most recent award given to H.E. Mr. Al Baker. This esteemed honour is given only to visionaries and leaders in the industry who drive advancement in the aviation business while also elevating their brands.
Akbar Al Baker is a prominent figure in the aviation industry and has served as the CEO of Qatar Airways for many years. Here’s a brief overview of his story:
On September 22, 1961, Akbar Al Baker was born in Doha, Qatar. He completed his studies in Qatar before moving to India to attend Aligarh Muslim University to study economics and business. He joined Qatar’s Civil Aviation Directorate after completing his education to start his aviation career.
Akbar Al Baker was chosen to lead Qatar Airways, the nation of Qatar’s state-owned national airline, in 1997. Qatar Airways underwent a substantial turnaround and expansion under his direction. He was crucial in making the airline into one of the top carriers in the world, renowned for its opulent service, cutting-edge aircraft, and extensive global network.
Some key highlights of Akbar Al Baker’s tenure at Qatar Airways include:
- Fleet Expansion: Under Al Baker’s leadership, Qatar Airways expanded its fleet with state-of-the-art aircraft, including the introduction of the Airbus A380 and Boeing 787 Dreamliner to its fleet.
- Award-Winning Service: Qatar Airways has won numerous awards for its service quality, including Skytrax’s “Airline of the Year” multiple times during his tenure.
- Hub Development: Al Baker oversaw the development of Hamad International Airport in Doha, which has become a major hub in the Middle East for international travel.
- Alliance Memberships: Qatar Airways became a member of the Oneworld alliance, strengthening its global network and partnerships with other leading airlines.
- Crisis Management: During his tenure, Qatar Airways successfully navigated through challenging times, including the 2017 blockade imposed by neighboring countries, which led to the suspension of air travel to several destinations.
Akbar Al Baker is renowned for his hands-on leadership style and for holding the airline to a high standard. He is also renowned for making direct and occasionally controversial comments about business-related issues. In the very competitive airline sector, his leadership has significantly contributed to Qatar Airways’ expansion and success.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker Honoured with Prestigious APEX CEO Lifetime Achievement Award
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker was celebrated by the Airline Passenger Experience Association (APEX) as the recipient of the CEO Lifetime Achievement Award, which recognizes industry leaders for their dedication, efforts, and commitment to enhancing the passenger experience. The APEX/IFSA Awards Ceremony took place at APEX/IFSA Global EXPO in Long Beach, California on 20 September, where H.E. Mr. Akbar Al Baker also accepted three awards for the airline.
Qatar Airways was also awarded with three more APEX Awards, solidifying the airline’s status as one of the world’s leading airlines. The following titles presented to Qatar Airways were based exclusively on certified passenger votes: 2024 APEX World Class Award, APEX Award for Best Entertainment in the Middle East, and the APEX Award for Global Best Food & Beverage.
Qatar Airways Group is a unique organization that encompasses multiple subsidiaries and works in synergy to create the smoothest travel journey including airport ground services, onboard catering, private jet travel, and more. Qatar Airways continues to work in line with its promise to provide all passengers with the most seamless and luxurious travel experience in the world, now adding an additional four prestigious awards to the multi-award-winning airline’s accreditation.
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Norse Atlantic Airways and WebCargo by Freightos, the top air cargo booking platform, today announced substantial cooperation to provide the European-based carrier’s capacity from the largest European Union cities for quick eBooking and payment on WebCargo.
For technology, perishables, and other shipments, Norse Atlantic will soon enable real-time booking for WebCargo’s thousands of forwarders on its flights to and from Europe to seven destinations in the US, including Los Angeles International. It is important to remember that Norse Atlantic operates out of Miami International, the entryway to South America, for forwarders making reservations to Latin America.
Norse intends to establish capacity later this year between London and Barbados and Jamaica as well as between Oslo and Thailand, substantially extending WebCargo’s reach in Asia and the Caribbean.
Norse Atlantic Airways unveils two new routes from the US to London(Opens in a new browser tab)
Norse Atlantic only flies Boeing 787 Dreamliners, which have a number of cutting-edge green features like 25% reduced CO2 emissions and 50% quieter operation than the aircraft of the previous generation still in service with several major airlines worldwide.
Freight forwarders looking to book capacity on Norse Atlantic Airways, visit https://www.webcargo.co/book-air-cargo-with-norse-atlantic-airways/
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