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Infosys chairperson Sudha Murty was called a “cattle class” on airport due to her outfits!

Infosys

She was recently seen on the Kapil Sharma Show, hosted by the Indian comedian. and she related some of her most treasured memories. She made the point that how you dress affects how people treat you. The scoopwhoop covered this story.

So often, it’s the simplest acts of courage that touch the lives of others. Sudha Murty-through the exceptional work of the Infosys Foundation as well as through her own youth, family life, and travels-encounters many such stories…And she tells them here in her characteristically clear-eyed, warm-hearted way.

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She talks candidly about the meaningful impact of her work in the devadasi community, her trials and tribulations as the only female student in her engineering college and the unexpected and inspiring consequences of her father’s kindness. From the quiet joy of discovering the reach of Indian cinema and the origins of Indian vegetables to the shallowness of judging others based on appearances, these are everyday struggles and victories, large and small. Unmasking both the beauty and ugliness of human nature, each of the real-life stories in this collection is reflective of a life lived with grace.

Here’s an excerpt from Sudha Murty’s ‘Three Thousand Stitches: Ordinary People, Extraordinary Lives’ 

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Last year, I was at the Heathrow International Airport in London about to board a flight. Usually, I wear a sari even when I am abroad, but I prefer wearing a salwar kameez while travelling. So there I was—a senior citizen dressed in typical Indian apparel at the terminal gate.

Since the boarding hadn’t started, I sat down and began to observe my surroundings. The flight was bound for Bengaluru and so I could hear people around me chatting in Kannada. I saw many old married couples of my age—they were most likely coming back from the US or UK after helping their children either through childbirth or a new home. I saw some British business executives talking to each other about India’s progress. Some teenagers were busy with the gadgets in their hands while the younger children were crying or running about the gate.

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After a few minutes, the boarding announcement was made and I joined the queue. The woman in front of me was a well-groomed lady in an Indo-Western silk outfit, a Gucci handbag and high heels. Every single strand of her hair was in place and a friend stood next to her in an expensive silk sari, pearl necklace, matching earrings and delicate diamond bangles.

I looked at the vending machine nearby and wondered if I should leave the queue to get some water.

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Suddenly, the woman in front of me turned sideways and looked at me with what seemed like pity in her eyes. Extending her hand, she asked, ‘May I see your boarding pass, please?’ I was about to hand over my pass to her, but since she didn’t seem like an airline employee, I asked, ‘Why?’ 

‘Well, this line is meant for business class travellers only,’ she said confidently and pointed her finger towards the economy class queue. ‘You should go and stand there,’ she said.

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I was about to tell her that I had a business class ticket but on second thoughts, held back. I wanted to know why she had thought that I wasn’t worthy of being in the business class. So I repeated, ‘Why should I stand there?’

She sighed. ‘Let me explain. There is a big difference in the price of an economy and a business class ticket. The latter costs almost two and a half times more than . . .’

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Exactly,’ said the woman. ‘So there are certain privileges that are associated with a business class ticket.’

‘Really?’ I decided to be mischievous and pretended not to know. 

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‘What kind of privileges are you talking about?’

She seemed annoyed. ‘We are allowed to bring two bags but you can only take one. We can board the flight from another, less-crowded queue. We are given better meals and seats. We can extend the seats and lie down flat on them. We always have television screens and there are four washrooms for a small number of passengers.’

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Her friend added, ‘A priority check-in facility is available for our bags, which means they will come first upon arrival and we get more frequent flyer miles for the same flight.’

‘Now that you know the difference, you can go to the economy line,’ insisted the woman.

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‘But I don’t want to go there.’ I was firm.

The lady turned to her friend. ‘It is hard to argue with these cattle-class people. Let the staff come and instruct her where to go. She isn’t going to listen to us.’

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I didn’t get angry. The word ‘cattle class’ was like a blast from the past and reminded me of another incident.

One day, I had gone to an upscale dinner party in my home city of Bengaluru. Plenty of local celebrities and socialites were in attendance. I was speaking to some guests in Kannada when a man came to me and said very slowly and clearly in English, ‘May I introduce myself? I am . . .’

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It was obvious that he thought that I might have a problem understanding the language.

I smiled. ‘You can speak to me in English.’

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‘Oh,’ he said, slightly flabbergasted. ‘I’m sorry. I thought you weren’t comfortable with English because I heard you speaking in Kannada.’

‘There’s nothing shameful in knowing one’s native language. It is, in fact, my right and my privilege. I only speak in English when somebody can’t understand Kannada.’ 

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The line in front of me at the airport began moving forward and I came out of my reverie. The two women ahead were whispering among themselves, ‘Now she will be sent to the other line. It is so long now! We tried to tell her but she refused to listen to us.’

When it was my turn to show my boarding pass to the attendant, I saw them stop and wait a short distance away, waiting to see what would happen. The attendant took my boarding pass and said brightly, ‘Welcome back! We met last week, didn’t we?’

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‘Yes,’ I replied.

She smiled and moved on to the next traveler.

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I walked a few steps ahead of the woman intending to let this go, but then I changed my mind and came back.

‘Please tell me—what made you think that I couldn’t afford a business class ticket? Even if I didn’t have one, was it really your prerogative to tell me where I should stand? Did I ask you for help?’

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The women stared at me in silence.

‘You refer to the term “cattle class”. Class does not mean possession of a huge amount of money,’ I continued, unable to stop myself from giving them a piece of my mind. 

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‘There are plenty of wrong ways to earn money in this world. You may be rich enough to buy comfort and luxuries, but the same money doesn’t define class or give you the ability to purchase it. Mother Teresa was a classy woman. So is Manjul Bhargava, a great mathematician of Indian origin. The concept that you automatically gain class by acquiring money is an outdated thought process.’

I left without waiting for a reply.

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Courtesy : Scoopwhoop

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He is an aviation journalist and the founder of Jetline Marvel. Dawal gained a comprehensive understanding of the commercial aviation industry.  He has worked in a range of roles for more than 9 years in the aviation and aerospace industry. He has written more than 1700 articles in the aerospace industry. When he was 19 years old, he received a national award for his general innovations and holds the patent. He completed two postgraduate degrees simultaneously, one in Aerospace and the other in Management. Additionally, he authored nearly six textbooks on aviation and aerospace tailored for students in various educational institutions. jetlinem4(at)gmail.com

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Aviation

American Airlines Flight Attendant Orders First-Class Traveler to use Economy Restroom

American Airlines Flight Attendant Orders First-Class Traveler to use Economy Restroom

On a recent American Airlines flight from Chicago O’Hare to Phoenix, Pamela Hill-Veal, a retired circuit court judge, found herself at the center of a disturbing incident.

Despite traveling in First Class, she was directed by a flight attendant to use the Economy Class restroom, sparking allegations of racial discrimination. According to Hill-Veal, the ordeal began when she used the dedicated First Class lavatory during the flight. A flight attendant approached her, accusing her of slamming the door and issued a warning.

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Despite remaining calm, Hill-Veal faced further confrontation when she attempted to use the First Class restroom again later in the flight. The situation escalated as the flight attendant persisted in berating Hill-Veal, who felt targeted due to her race. She highlighted the disparate treatment, noting that white passengers were not subjected to similar directives.

In a distressing turn, the flight attendant followed Hill-Veal to her seat and allegedly touched her while threatening arrest upon landing. This alarming encounter left Hill-Veal feeling humiliated and traumatized, impacting her ability to rest even after the flight.

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American Airlines has responded, expressing a commitment to investigating the matter and addressing discrimination claims seriously. However, the incident underscores ongoing concerns about racial bias in air travel and the need for accountability in ensuring all passengers are treated with dignity and respect.

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Aviation

Southwest CEO Signals Major Shift: Farewell to Open Seating

Southwest CEO Signals Major Shift: Farewell to Open Seating

Southwest Airlines is contemplating a significant shift away from its traditional open seating policy, a move that could signal a departure from its long-standing business model.

The potential change, which would introduce assigned seating and premium seat options, is being considered to appeal to a younger demographic of travelers. This adjustment would mark one of the most substantial alterations for the carrier since its inception in 1971.

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Unlike its competitors who have embraced premium seating offerings, Southwest has stuck to its open seating approach, albeit providing the option for early boarding at a fee. However, with rivals like United Airlines witnessing revenue growth from premium seating, Southwest is reevaluating its strategy. According to Forbes, the airline industry has seen a shift in customer preferences over time, prompting Southwest to reconsider its seating model designed during an era of lower load factors.

While Southwest CEO, Jordan,told to CNBC that he has neither confirmed nor denied the possibility of premium seating, he acknowledges that the company is exploring various options. He emphasized that while it’s still early in the decision-making process, the initial results are promising, hinting at potential changes in the future.

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Southwest currently operates with a single economy class cabin across its all-Boeing 737 fleet, with no assigned seating. However, the airline does offer the option for early boarding for passengers to secure their preferred seats for an additional fee. Over the years, Southwest has maintained a focus on simplicity and user-friendliness in its offerings, striving to minimize costs and complexity.

In contrast, competitors like Delta and United have capitalized on revenue growth from premium seating options such as business class, demonstrating strong upsell rates. Analysts have repeatedly questioned Southwest about the potential for introducing premium seating or additional fees, although the airline has traditionally refrained from charging for the first two checked bags.

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For now, the only way Southwest passengers can secure their preferred seats is by paying for an earlier boarding position, as the airline continues to operate without assigned seating, allowing passengers to choose their seats upon boarding in a predetermined order.

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Airlines

US DOT says Airlines must now pay automatic refunds for cancelled flights

US DOT says Airlines must now pay automatic refunds for cancelled flights

The U.S. Department of Transportation (DOT) has released a final regulation requiring airlines to quickly reimburse passengers with automatic cash refunds when owed, according to a statement made by the Biden-Harris Administration.

Under the new regulation, passengers will find it easier to get refunds when airlines dramatically alter or cancel flights, cause severe delays for checked baggage, or don’t supply the additional services they paid for.

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According to a statement from the Biden-Harris Administration, the U.S. Department of Transportation (DOT) has published a final rule mandating airlines to promptly compensate customers with automatic cash refunds when they are eligible. The new rule would make it simpler for customers to receive refunds from airlines in cases when they drastically change or cancel flights, cause significant delays for checked luggage, or fail to provide the extra services they charged for.

Under the latest rule from the USDOT, passengers are guaranteed refunds in several scenarios:

  1. Canceled or Significantly Changed Flights: Passengers are entitled to refunds if their flight is canceled or significantly altered, including changes in departure or arrival times exceeding 3 hours domestically or 6 hours internationally, departures or arrivals from different airports, increased connections, downgrades in service class, or changes less accommodating to passengers with disabilities.
  2. Delayed Baggage Return: Passengers filing mishandled baggage reports can claim a refund for checked bag fees if their luggage is not returned within specific timeframes after flight arrival.
  3. Unprovided Extra Services: If airlines fail to deliver paid extra services like Wi-Fi, seat selection, or inflight entertainment, passengers can request refunds for those fees.

The final rule streamlines the refund process, ensuring it is:

  • Automatic: Refunds are issued automatically without requiring passengers to request them.
  • Prompt: Airlines must refund credit card purchases within seven business days and other payment methods within 20 calendar days.
  • In Original Form of Payment: Refunds are provided in the original payment method used for purchase.
  • Full Amount: Passengers receive full refunds minus the value of any portion of transportation already used, including government and airline fees.

Suggest banning family seating junk fees and ensuring that parents can travel with their kids at no additional cost. No airline promised to ensure fee-free family seating prior to efforts from President Biden and Secretary Buttigieg last year. Family seating is now guaranteed free of charge on four airlines, and the Department is working on a plan to eliminate family seating junk fees.

Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations. 

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