Peyton Thompson, who recapped her experience & took to TikTok last week to highlight the bag incident, claimed that the airline overcompensated by providing her with an extra 13 pieces of new luggage. Delta ruined my suitcase,” Thompson stated in the video, which has received over 1.1 million views online. A screenshot of the bag in question was included, which has a huge break on the side.
Delta Airlines recently provided an unexpected overload of customer service to a traveler after she filed a damaged bag claim following a flight.
They promised to replace it after I submitted a claim, but the outraged passenger continued.
Little did the frequent flyer know that Delta would be paying her back more than tenfold.
Thompson later revealed, “I got a notification that I had gotten several packages,” and shared a picture of 10 boxes stacked up in her hallway, which looked like a Home Depot warehouse.
The clip then cut to a picture showing even more boxes stuffed inside her truck’s inside and in back.
Florida woman unboxes 13 pieces of luggage after Delta Airlines damages her suitcase: 'I was crying laughing' https://t.co/Zus4WD2P5z
— Fox News (@FoxNews) March 9, 2023
Thompson then unpacked her bounty of Delta-provided compensation cases. After 13 Ricardo Beverly Hills bags, I think they made a mistake,” she wrote.
Tiktok video click
A spokeswoman for Delta told The Post that it might have gone “a little too far.” Delta spokesperson Morgan Durrant stated, “Delta staff are recognized for going above and beyond to help our consumers, but we may have carried that just a little bit too far. “To resolve this, we’ve put our replacement baggage vendor in touch with the consumer. We appreciate her loyalty and are glad that she got choose 13 bags as a replacement.