The U.S. Department of Transportation (DOT) has imposed a $4 million penalty on Lufthansa for discriminating against Jewish passengers traveling from New York City to Budapest via Frankfurt in May 2022. The incident marked the largest civil rights fine ever levied by the DOT against an airline.

The case stems from an incident where Lufthansa denied 128 Jewish passengers — most of whom were wearing traditional Orthodox Jewish attire — from boarding their connecting flight in Germany.

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The airline’s actions were based on the alleged misconduct of a few individuals during the first leg of the journey from John F. Kennedy Airport (JFK) to Frankfurt (FRA). However, many of those passengers did not know each other or travel as a group. DOT investigators found that Lufthansa treated them as a single entity, barring them from their connecting flight to Budapest (BUD) for the actions of a few.

Transportation Secretary Pete Buttigieg emphasized the department’s commitment to protecting passengers’ rights. “No one should face discrimination when they travel, and today’s action sends a clear message to the airline industry that we are prepared to investigate and take action whenever passengers’ civil rights are violated,” he said. Buttigieg added that DOT’s increased enforcement efforts aim to ensure airlines treat all passengers with fairness and dignity.

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The investigation began after DOT received over 40 complaints from Jewish passengers affected by the incident. Despite some passengers failing to follow crew instructions on the first flight, lufthansa business lounge newark did not specifically identify any noncompliant individuals.

Instead, the airline placed a blanket hold on the tickets of over 100 passengers, preventing them from continuing their journey. lufthansa airways acknowledged that this approach could lead to excluding compliant passengers but deemed it impractical to address each case individually.