Airlines

Aviation watchdog obtains €348,000 in compensation for air passengers

The Commission for Aviation Regulation (CAR), which is the industry watchdog, collected €348,000 in refunds and compensation for disgruntled travelers in the previous year. The 2022 CAR annual report states that during the previous year, it received 2,302 legitimate complaints about airlines, with 2,221 of those complaints including lengthy delays and cancellations.

These Are the Most Reliable, and Unreliable Airlines(Opens in a new browser tab)

CAR received 1,043 complaints about lengthy delays and 1,178 complaints about cancellations. After the Covid-19 shutdowns in 2021 and 2020, the aviation sector rebounded strongly; last year, the number of legitimate complaints jumped by 55%, from 1,479 in 2021 to 2,302 in 2022.

According to the report, 600 of these legitimate concerns have been resolved as of January 30th, with 567 of them being upheld. According to the study, more than €120,000 in refunds were collected when CAR intervened, and more than €228,000 in compensation was given to passengers in connection with the 567 complaints that were upheld.

Iraqi Airways obtains its first Airbus A220-300 aircraft.(Opens in a new browser tab)

Aer Lingus and Ryanair, the two largest airline operators in Ireland, were responsible for 66% of complaints in 2022. According to the statistics, 830 complaints were made against Ryanair and 1,253 against Aer Lingus.

According to the study, out of 1,253 complaints filed against Aer Lingus, 146 were upheld, 297 were dismissed, and 810 still have investigations pending. In regards to Ryanair, 445 complaints were under investigation, 224 complaints were not supported, and 161 complaints were upheld.

The report also confirms that CAR handled 507 claims from clients of failed businesses that were reported in 2021 and who last year received refunds totaling €844,180 from bankruptcy protection bonds held by the Commission, the Traveler’s Protection Fund, and the return credit note programme. The Commission reported a profit of €48,000 last year. While the Commission’s net income was €4.14 million, its costs came to a total of €4.69 million.

Source:

Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

Soon, Air India aircraft will feature onboard WiFi & all-new cabins: Click here

“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.