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Air India launches ‘FogCare’ initiative to minimize disruption
In order to lessen the impact of delays brought on by fog on customers, Air India, the largest airline in India and a member of Star Alliance, introduced its “FogCare” initiative. This programme, which will initially be made available for aircraft leaving from and arriving at IGI Airport in New Delhi, intends to address unforeseen events like flight delays and cancellations due to the dense fog that blankets northern India throughout the winter.
In line with the new FogCare effort, AirIndia will take preventative measures to minimize the effects of fog on flight operations, which typically occur in the mornings and evenings but can potentially cascade throughout the day.
Customers would be proactively contacted by Air India during times of fog with simple alternatives to reschedule or cancel their disrupted flights at no additional cost. The decision to stay away from the airport and avoid the inconvenience of long lines is up to passengers on impacted flights. Additionally, this will help to reduce traffic at the airports. Passengers on impacted flights will receive customer-friendly emails, phone calls, and SMS messages with flight-specific advisories, providing them with simple options to reduce inconvenience from fog-related interruptions.
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The airline is also making sure that there are enough planes, pilots, mechanics, and cabin personnel on board to handle any emergencies brought by the fog. Air India is prepared to minimize disruption caused by fog with a fully trained cockpit crew that is outfitted with the CAT-III Instrument Landing System (ILS) and the ability to operate in low visibility conditions.
