Airlines

Air India Apologizes for San Francisco Flight Delay, Offers Compensation

Air India Alters Elderly Couple's US Flights Without Notice

In response to a significant delay on a recent flight from Delhi to San Francisco, Air India has issued an apology and offered a $350 (Rs 29,203) voucher to the affected passengers.

The flight, originally scheduled to depart around 3:30 pm on Thursday, experienced multiple reschedulings and ultimately took off at 9:55 pm on Friday. The plane landed in San Francisco at 12:45 pm on Saturday, far exceeding the typical 16-hour duration for this route.

According to PTI, passengers also have the option to credit the voucher amount instead of using it for future travel. Air India Executive Vice President and Chief Operating Officer Klaus Goersch addressed the situation in a letter, expressing regret for the extensive delay and the inconvenience caused.

“Please allow me to sincerely apologise, on behalf of Air India, for the extended delay in bringing you to San Francisco, which was caused by several technical delays and other operational constraints,” Goersch wrote in the May 31 letter.

Union Aviation Minister Jyotiraditya Scindia also commented on the issue, emphasizing the unacceptability of prolonged delays. “Making passengers wait for hours, whether in a plane or the terminal, is unacceptable. If the flight delay extends beyond a reasonable period, then you must cancel the flight and reschedule to alleviate the passengers’ suffering,” he stated.

Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

Soon, Air India aircraft will feature onboard WiFi & all-new cabins: Click here

“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.