Scott Kirby, the CEO of United Airlines, issued an apology on Friday for leaving the New York region earlier this week on a private plane as the airline’s numerous flight cancellations left thousands of travelers stranded at the Airport.
In a statement released by the airline, Kirby stated that choosing a private jet was the incorrect course of action since it was disrespectful to the passengers who were anxious to return home. “I deeply apologize to our customers and team members who have been working nonstop for several days, frequently in inclement weather, to take care of our consumers.
Kirby concluded by saying “to better demonstrate my respect for the dedication of our team members and the loyalty of our customers.” The majority of the 3,000 flights canceled by United Airlines this week were at its Newark Liberty International Airport hub in New Jersey, which was struck by thunderstorms.
Kirby attributed the weekend’s delays in Newark to a lack of Federal Aviation Administration air traffic controllers. In a memo to staff members, he claimed that the FAA had “honestly failed us” by limiting the speed at which flights could land and take off at the airport, where United is the main airline.
In order to prepare for the holiday weekend of July 4, which is expected to be busy at airports around the country, United promised to repair its operation.