Japan Airlines has been awarded the highest 5-Star Airline Rating by the international air transport rating organization SKYTRAX. Japan’s Airlines has received the prestigious 5-Star designation from SKYTRAX for the fifth consecutive year. Only 10 airlines worldwide are currently awarded the highest 5-Star Airline Rating.
“Our industry experienced many challenges as a result of the COVID-19 pandemic, but all of at JAL remained focused on providing a safe and comfortable journey for our guests and we are grateful for their continued support”, said Yuji Akasaka, President of Japan Airlines. “We are especially pleased to be certified as a SKYTRAX 5-Star airline again this year after our team’s tireless efforts, and we will continue to strive to provide the best possible service to our customers into the future.”
Edward Plaisted of Skytrax said, “Japan Airlines provide excellent quality of product and service experience to customers, and critical to their 5-Star Rating is the level of excellence they provide across all of their cabin types. A 5-Star Airline Rating evaluates the total customer experience, whether standard or premium cabin travelers. Japan Airlines provides excellent standards of comfort and product facilities, which combine with high standards of staff service across the airport and onboard experience to achieve this 5-Star Airline rating.”