Airlines

Japan Airlines Inflight Compensation Voucher For Defective Seat

One of the passengers recently had a frustrating experience, with Japan Airlines during a Business Class flight from Seattle to Tokyo and then on to Bangkok. The issue that he was encountered that his seat wouldn’t automatically adjust to the sleeping position, requiring manual adjustments each time and he wanted to rest.

While such mechanical problems are not uncommon, they can still be quite bothersome, especially when flying in the newer generations of seats with more integrated features. However, the airline staff was responsive and promptly addressed the issue by manually adjusting his seat whenever he needed to sleep.

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To his surprise, towards the end of the flight, the purser handed him a certificate that allowed him to choose from a range of compensation options. Since he is not an active collector of Japan Airlines miles, opting for mileage compensation he said didn’t make much sense to me. It would have required him to supplement his balance with Marriott points to reach the desired mileage level.

Similarly, JAL Vouchers didn’t appeal to him, so he ultimately decided to go with the Visa gift card option. He received a letter containing the gift card within 10 business days at his address in Thailand. The card is a VANILLA Visa Gift Card, which can also be obtained at Japanese convenience stores. However, it should be noted that this card requires swiping and doesn’t have a chip or tap function.

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Interestingly, the compensation letter did not mention the specific amount of compensation. To find out the current balance, He had to sign into the website and enter the card details. The balance displayed on the website showed 20,000 Yen, which is generous compensation that he can use towards his next Japan trip.

To ensure that the gift card was functioning properly, he tested it at a supermarket self-checkout in Bangkok, and it worked without any issues. Overall, he was satisfied with the compensation provided by Japan Airlines and wanted to share his experience.

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Airlines

Air India Rolls Out A350s for Delhi-New York JFK and Newark Routes

In a major development for North American travelers, Air India has announced the deployment of its state-of-the-art Airbus A350-900 aircraft on two key routes: Delhi to New York and Delhi to Newark.

The service on the Delhi-New York route will commence on November 1, 2024, while the Delhi-Newark route will see its inaugural flight on January 2, 2025.

The introduction of the air india a350 will bring significant enhancements to Air India’s offerings, particularly with the launch of its Premium Economy class. air india retrofit This new class will feature 24 wide seats arranged in a 2-4-2 configuration, providing passengers with extra legroom and a more comfortable flying experience.

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“We are encouraged by the positive guest feedback we have received from the domestic deployment of our air india a350 interior to offer our hero product on the Delhi-New York JFK and Delhi-Newark routes. This is a significant leap forward for our U.S. operations that also underscores our commitment to continuous improvement,” said Campbell Wilson, Chief Executive Officer & Managing Director of Air India.

The A350’s Business class will set new standards with 28 private suites, each equipped with full-flat beds, direct aisle access, and personal wardrobes. Economy class will be configured to accommodate 264 passengers in a 3-4-3 layout. Across all cabins, passengers will enjoy the latest Panasonic eX3 in-flight entertainment system, offering over 2,200 hours of content.

Air India’s First A350-900: Interior, Routes, &Inflight Features: Click here

This strategic deployment marks a notable enhancement in Air India’s U.S. operations, with 60% of its flights to the U.S. now featuring new or upgraded cabin interiors. The air india new international routes currently operates 51 weekly flights to five U.S. destinations: New York JFK, Newark, Washington DC, Chicago, and San Francisco.

The revamped cabins, advanced in-flight entertainment systems, and improved service standards represent air india wifi commitment to providing a superior travel experience. “We believe this enhanced offering will solidify Air India’s position as a leading carrier and attract travellers seeking a world-class flying experience between India and the United States,” the airline stated.

Seats on these flights are now available for booking on Air India’s website, mobile app, and through travel agents, ensuring that passengers can easily plan their journeys on these newly upgraded routes.