Airlines

IndiGo Flight Tickets Now Bookable Through WhatsApp

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IndiGo, India’s preferred airline, has introduced an innovative AI conversational booking assistant named 6Eskai on WhatsApp, marking a significant step in enhancing customer experience.

This new feature aims to provide seamless travel solutions directly through WhatsApp, offering convenience right at the travelers‘ fingertips.

IndiGo launches AI conversational booking assistant

6Eskai is built on a generative AI assistant platform developed by Riafy, a Google partner. With this technology, customers can now book tickets, check-in, generate boarding passes, check flight statuses, and ask queries all via WhatsApp.

The service is capable of handling both text and voice messages in English, Hindi, and Tamil languages initially. To use this service, customers can simply initiate a WhatsApp text to +91 7065145858.

The AI assistant leverages Google Cloud’s Large Language Models to support this service. Through extensive prompt engineering, it offers conversational interactions, responds to emotions, and even adds humor to its responses, ensuring a more engaging customer experience.

6Eskai has 1.7 trillion parameters

This extension on WhatsApp is expected to significantly enhance the hassle-free travel booking services available through IndiGo’s digital channels. 6Eskai is a highly advanced AI with 1.7 trillion parameters, enabling it to answer a wide range of common questions effortlessly.

Its capabilities include booking tickets, applying promotional discounts, booking add-ons, performing web check-ins, assisting in seat selection, planning trips, answering FAQs, and connecting customers with an agent.

Airlines

Qatar Airways Adds Direct Toronto-Amritsar Flights with Stopover in Doha

Qatar Airways has made travel easier for passengers by announcing a new three-weekly non-stop service between Toronto, Canada, and Doha, Qatar, starting on December 11, 2024.

This new route provides seamless connectivity for travelers heading to Amritsar, offering a convenient alternative for the Punjabi diaspora in Toronto who wish to avoid the hassles of transiting through Delhi airport.

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In a joint press release, Anantdeep Singh Dhillon, FlyAmritsar Initiative North America Convener, and Sameep Singh Gumtala, Global Convener, highlighted that this new route addresses the long-standing demand for better travel options to Punjab.

With this service, Amritsar will now have ten weekly flights to Canada via Doha, making the journey simpler and more comfortable for travelers who previously had to deal with long road trips, multiple layovers, and extended check-ins.

Flight Schedule and Connectivity

The qatar air line from Amritsar will depart at 4:10 a.m. (local time) and arrive in Doha at 6:05 a.m. (local time). After a layover of 3 hours and 45 minutes, passengers will board the qatar airways flight from Doha to Toronto at 9:50 a.m. (local time) on Wednesdays, Fridays, and Sundays, landing in Toronto the same day at 3:55 p.m. (local time).

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On the return journey, the qatar airlines will depart from Toronto at 8:00 p.m. (local time) and arrive in Doha at 4:30 p.m. (local time) the following day. From there, passengers will catch the connecting flight to Amritsar at 8:40 p.m. (local time), reaching their destination by 2:40 a.m. (local time). The total travel time qatar seatmap for the journey is approximately 20 hours and 10 minutes.

This new route is a significant relief for travelers who have often faced the challenges of long road journeys to Delhi, lengthy layovers, and multiple check-ins. By streamlining the travel process, qatar Airways ensures a smoother and faster journey, enhancing the overall travel experience for passengers traveling between Canada and Punjab.