Airlines

Emirates reaffirms its industry-leading safety standards

The largest passenger airline in the world, Emirates, has successfully passed its most recent IATA Operational Safety Audit (IOSA) with zero findings, which is comparable to a perfect score and is rare in the industry considering the complexity of airline operations.

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Over 1,000 standards and recommended practices were assessed by an International Air Transport Association (IATA) accredited audit organisation over five days, to determine how well the Emirates operational management system complies with the IOSA Standard and Recommended Practices (ISARP).

With this strong audit report, Emirates has demonstrated the rigor of its systems and processes to ensure safe operational practices and the airworthiness of its modern fleet of Boeing 777s and Airbus A380s.

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Emirates promotes a strong safety culture across the organization at all levels. The airline’s operational safety policies are consistently reviewed and amended to the highest standards whenever regulations are revised or new aircraft are introduced. The Emirates Compliance Monitoring team continuously audits the airline’s systems and practices throughout its network against IOSA standards to identify and manage non-conformities. Emirates’ senior executives are also briefed in regular management reviews on the organization’s status of compliance to maintain the levels of safety and security in an ever-changing industry.

Emirates is an award-winning international airline with a global footprint across six continents, connecting passengers and facilitating global trade to and through its modern hub, Dubai, to 140 destinations. Most recently, the airline was honoured with a ‘World Class Award’ for safety, well-being, sustainability, service, and inclusiveness at APEX 2023 awards. Emirates went on to further scoop accolades for ‘5 Star Global Official Airline Rating’, and ‘Passenger Choice Award for Best Global Entertainment’. In addition to winning two titles at the ULTRAs 2022 awards including ‘Best Airline in the World’ and ‘Best Airline in the Middle East’.

Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.