Airlines

Emirates pays Tauranga man $13,555 over ‘misleading and deceptive’ advertising of business class seats

A New Zealand dispute tribunal ordered Emirates (EK) to reimburse passenger Mark Morgan for EK advertising that it regarded to be “misleading and deceptive” for NZ$13,555 (about AU$12.5k).

The airline runs older aircraft out of New Zealand than the B777-300 seen in advertisements for the service, thus Morgan and his wife did not receive the lie-flat beds they were anticipating when they flew with Emirates. Not only that, but the couple discovered that the entertainment system was outdated and “failed owing to its age,” there was no minibar, and the seats were less padded than those depicted in the advertisements.

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Morgan testified before the tribunal that the Dubai-based airline had even supplied a picture of the business class seats on the more recent aircraft after he had purchased his ticket.

The airline stated that its ticket terms and conditions permit changes in the type of aircraft based on the operational needs in effect at the time of the flight. The court, who believed that the aircraft allocation was a frequent event rather than an unusual one, was unconvinced by this, however. But, the tribunal objected. Referee Laura Mueller of the Disputes Tribunal said that Emirates promoted a business class service that passengers were very unlikely to get.

But the tribunal disagreed. Referee Laura Mueller for the Disputes Tribunal said that Emirates promoted a business class service that passengers were very unlikely to get.

Not an occasional or one-time change of aircraft due to operational requirements, but rather the result of them promoting a service that they hardly ever provided. According to Mueller, there were no seats or amenities offered in this scenario.

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Airlines

Air India Express Aircraft Engine Part Falls Outside Delhi Airport; DGCA Orders Probe

Air India Express flight skids off runway while landing at Kochi airport

The Directorate General of Civil Aviation (DGCA) has launched an inquiry following reports that metal fragments were discovered at Delhi’s Indira Gandhi International Airport after an Air India Express flight made an emergency landing on Monday evening.

The emergency landing was prompted by a detected engine fault, but fortunately, the landing was executed safely without any injuries to the passengers.

The situation began when crew members of the Air India Express flight reported an engine issue, leading to the emergency landing. The DGCA has confirmed that a thorough investigation is underway and has directed that the aircraft undergo a comprehensive safety inspection.

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The discovery of metal debris outside the airport has raised concerns, prompting the DGCA to probe whether these fragments are linked to the aircraft involved in the emergency landing. Authorities are particularly focused on whether the metal pieces, which were found near the airport, originated from the same Air India Express flight that experienced engine trouble.

While preliminary assessments suggest that the debris could be a broken blade from an aircraft engine, the exact source remains unconfirmed. The airline has yet to verify if the metal fragments are from their aircraft.

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The Delhi Police, working in conjunction with the DGCA, have initiated their own investigation to determine the origin of the metal pieces. A technical team is set to analyze whether the fragments are associated with the aircraft in question. As the investigation continues, a case has been filed with the airport authority to address the matter.