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Emirates pays Tauranga man $13,555 over ‘misleading and deceptive’ advertising of business class seats

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Emirates pays Tauranga man $13,555 over 'misleading and deceptive' advertising of business class seats

A New Zealand dispute tribunal ordered Emirates (EK) to reimburse passenger Mark Morgan for EK advertising that it regarded to be “misleading and deceptive” for NZ$13,555 (about AU$12.5k).

The airline runs older aircraft out of New Zealand than the B777-300 seen in advertisements for the service, thus Morgan and his wife did not receive the lie-flat beds they were anticipating when they flew with Emirates. Not only that, but the couple discovered that the entertainment system was outdated and “failed owing to its age,” there was no minibar, and the seats were less padded than those depicted in the advertisements.

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Morgan testified before the tribunal that the Dubai-based airline had even supplied a picture of the business class seats on the more recent aircraft after he had purchased his ticket.

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The airline stated that its ticket terms and conditions permit changes in the type of aircraft based on the operational needs in effect at the time of the flight. The court, who believed that the aircraft allocation was a frequent event rather than an unusual one, was unconvinced by this, however. But, the tribunal objected. Referee Laura Mueller of the Disputes Tribunal said that Emirates promoted a business class service that passengers were very unlikely to get.

But the tribunal disagreed. Referee Laura Mueller for the Disputes Tribunal said that Emirates promoted a business class service that passengers were very unlikely to get.

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Not an occasional or one-time change of aircraft due to operational requirements, but rather the result of them promoting a service that they hardly ever provided. According to Mueller, there were no seats or amenities offered in this scenario.

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Etihad Airways Soars to New Heights with Three New Destinations

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Etihad Airways Soars to New Heights with Three New Destinations

Etihad Airways, the national carrier of the United Arab Emirates, has begun flights to three key destinations, fulfilling its promise of development and increased connectivity. Services to Dusseldorf, Germany (DUS) began on September 28, followed by Copenhagen, Denmark (CPH) the next day, and Osaka, Japan (KIX) on October 1.

Meanwhile, the airline announced increased frequency to popular destinations Kuala Lumpur (KUL) and Colombo (CMB).

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The flights are part of a package of new routes and higher frequencies aimed to accommodate consumer demand for more ways to visit Abu Dhabi while also providing even greater access to Etihad’s expanding global network.

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Expanded Frequencies: Increased regularity to Chennai (MAA), Colombo (CMB) Islamabad (ISB), Kochi (COK), Kuala Lumpur (KUL), Madrid (MAD), Milan (MXP), Munich (MUC), Rome (FCO), and Phuket (HKT) offer travelers more choice while improving travel options and connectivity.

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  • Cairo (CAI): An additional 5 flights per week to make triple daily operations to Cairo, effective from 1 Jan, strengthening the link between Abu Dhabi and the Egyptian capital.
  • Colombo (CMB): 7 direct flights per week with 3 flights effective from 1 Dec and 4 flights effective from 1 Jan,increasing to 10 per week from May 2024, further enhancing travel options to this destination.
  • Kuala Lumpur (KUL): Double daily from 15 Jan, 2024
  • Maldives (MLE): An additional 7 flights per week, with 3 flights effective from 1 Dec and 4 flights effective from 1 Jan
DestinationsChangeTotal FrequencyStart Date
DusseldorfNew route3 per week28 September 2023
CopenhagenNew route4 per week29 September 2023
OsakaNew route5 per week1 October 2023
LisbonExtended year-round3 per week29 October 2023
St PetersburgNew route3 per week29 October 2023
KozhikodeNew route7 per week1 January 2024
ThiruvananthapuramNew route7 per week1 January 2024
BostonNew route4 per week31 March 2024
Chennai+7 per week21 per week15 September 2023
Frankfurt+4 per week11 per week29 October 2023
Rome+4 per week11 per week4 November 2023
AmsterdamRetimed7 per week21 November 2023
Kochi+8 per week21 per week21 November 2023
Madrid+3 per week10 per week21 November 2023
Milan+3 per week10 per week21 November 2023
Munich+3 per week10 per week21 November 2023
Phuket+7 per week14 per week21 November 2023
MoscowRetimed7 per week1 December 2023
Cairo+5 per week21 per week1 January 2024
Colombo7 direct per week10 direct per week7 per week10 per week1 January 2024May 2024
Islamabad+2 per week14 per week1 January 2024
Maldives (Male)+7 per week14 per week1 January 2024
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Indian Pilots Could Soon Be Banned on Wearing Perfume

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Indian Pilots Could Soon Be Banned on Wearing Perfume

According to new regulations being reviewed by the nation’s civil aviation regulator, perfume could soon be banned for pilots throughout India.

The prospective ban on perfume is being considered because many fragrances include alcohol, which could generate a false-positive breathalyzer test result. This is not because perfume could distract pilots or even give them headaches.

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The Directorate General of Civil Aviation intends to add a provision to the current safety regulations that prohibits crew members from consuming any alcoholic beverage, including mouthwash, tooth gel, and perfume.

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Pilots and cabin staff are routinely subjected to pre-flight breathalyzer tests, which are among the most stringent alcohol regulations for aircrew in the world. An instant three-month license suspension is possible for even the smallest amount of alcohol, which is seen as a favorable result.

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The proposed perfume ban is intended to address the possibility of falsely positive breathalyser results and guarantee the greatest level of aviation safety. The Directorate General of Civil Aviation seeks to avoid any compromise to the sobriety standards necessary for pilots and crew members by forbidding the use of items that contain alcohol. This action is in line with their dedication to following strict laws and the highest standards of safety in the aviation sector.

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Japan Airlines Unveils New Airbus A350-1000 Cabin Interiors

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Japan Airlines Unveils New Airbus A350-1000 Cabin Interiors

Japan Airlines revealed details about its new Airbus A350-1000 aircraft and cabin furnishings, which will become the airline’s new worldwide flagship after nearly 20 years. Customers may expect an even better degree of comfort aboard the aircraft, as well as a uniquely personalized overall journey.

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Due to a supply chain disruption affecting component delivery, the airline’s launch of the A350-1000 aircraft, which was initially scheduled for late November 2023 on the Tokyo (Haneda) – New York (JFK) route, is expected to begin before the end of the year.

[Highlights of New Services]

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Cabin Interior: The entire aircraft cabin has been created to take passengers in tranquility and immerse them in Japanese aesthetic elegance, creating a peaceful environment that captures the beauty of Japan. The newest interior represents a consistency of JAL’s famous service that continues over its domestic fleet (A350-900 and 787-8 aircraft) and also aims to give a high-quality experience for customers.

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Seatings: Completely redesigned seats have been installed in all classes to provide JAL’s most relaxing and comfortable experience to date. First Class and Business Class offer spacious, yet fully-private environments, and Premium Economy Class provides enhanced privacy and comfort. Economy Class has been designed for enhanced relaxation and well-being, featuring spacious seating and ample legroom.

Inflight Meal Service: New services that cater to customers’ various interests and values will be provided progressively. To lessen the environmental impact and address social issues, JAL will encourage the use of non-petroleum derived plastics for cutlery and dishes. By working with passengers, the airline hopes to promote a sustainable future.

1. Cabin Interior and Seat Specifications:

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1.1 First Class

The new seating arrangement features just six (6) suites to create a unique and exclusive cabin environment. Seats are designed to provide even greater comfort and the addition of individual doors, for the first time by JAL, increases privacy while also creating a more open individual atmosphere with the elimination of overhead storage compartments.

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2. Business Class

Despite the increase in seat capacity to 54 from the current international flagship configuration, ample spacing has been prioritized to ensure a comfortable and individual inflight experience. Notably, in Business Class, doors have been introduced for the first time to ensure privacy, and overhead storage compartments are exclusively positioned on the window side to create an open atmosphere.

3. Premium Economy Class

In pursuit of the utmost comfort in its class, the cabin features large partitions to significantly improve privacy. It is also the first Premium Economy Class in the world to introduce electrically operated reclining functionality.

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4. Economy Class

Having won the “Best Economy Class Airline Seat” by SKYTRAX for five consecutive terms, JAL has further enhanced the spacious legroom and improved the seating for enhanced comfort.

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