Aviation
Delta passenger says he was told TSA staff would arrive with guns to remove him from a plane after he asked to wait for his wheelchair
Delta passenger says he was told TSA staff would arrive with guns to remove him from a plane after he asked to wait for his wheelchair
As he waited for his wheelchair, a passenger claimed a Delta flight attendant threatened to “make him get off” the aircraft because of the Transportation Security Administration (TSA).
Blogger Cory Lee, who is from Georgia, made the statements on Instagram. He claims airline workers refused to bring his wheelchair to the plane’s entrance as he was flying from Santiago, Chile, to Atlanta. At one point in a video he shared of the reported incident, a person who appeared to be a flight crew member can be heard saying that the TSA, who would have “all their guns and stuff,” would make him “get off the aircraft.”
Lee stated that he had travelled to the airport “hundreds of times,” and that workers had always brought his wheelchair to the plane’s door.
Lee’s request was covered by the Air Carrier Access Act, which he mentioned in his Instagram post. The act requires airline staff to bring wheelchairs as near to the plane as feasible, and passengers are not compelled to exit until they do so. The blogger claimed that he eventually received assistance from a “very apologetic” member of the ground staff who managed to roll his wheelchair up to the plane door.
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Delta’s representative stated: “The conversation in this video does not reflect the high standard of care that Delta residents strive for on a daily basis. We are reviewing what happened here and will follow up with our personnel as needed. Delta has contacted this customer directly to learn more about their experience and to offer further apologies.”
