Airlines

British Airways passenger charged £250 to get her iPad back after leaving it on flight

A British Airways passenger who left her iPad on an aircraft had to pay nearly $400 to get it back.

According to the Daily Mirror, a British Airways passenger who left her iPad on an aircraft had to pay nearly $400 to get it back.

Following a flight from Montreal, Canada, last month, Janice Gordon, 67, arrived at the Heathrow terminal and realized she had forgotten her device. About 40 minutes after getting off the plane, she said, “I realized that my iPad was missing. I walked off the plane, through security, and headed to the gate for Bahrain flight.”

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She asked a British Airways employee if she could get it back, but the employee informed her that she couldn’t get back on the plane. Gordon added, “I asked the British Airways girl at the boarding gate if someone could take me back to the plane, but she told me no due to security and that it would have already been sent to the lost and found office.”

After that, the retired dental receptionist had to take a trip to Bahrain. Two weeks later, she flew through Heathrow once more, and this time she was informed that the lost property office was closed. Gordon told the Mirror that she had to pay $230 to have the iPad shipped to her, plus $48.93 in service fees, $125 in taxes, and other costs, for a grand total of a little over $400.

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British Airways and Bagport, which manages the lost property office at Heathrow, did not immediately respond to requests for comment.

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Airlines

Federal Court Imposes $100M Fine on Qantas for “Ghost Flights” Scandal

In a major ruling, the Federal Court has confirmed a hefty A$100 million penalty against Qantas for its involvement in the “ghost flights” scandal. As reported by FlightGlobal.

The court found that Qantas misled consumers by offering and selling tickets for flights that the airline had already decided to cancel. Adding to the controversy, Qantas failed to promptly notify ticket holders about these cancellations.

The penalty follows Qantas’ admission of violating the Australian Consumer Law (ACL). The airline agreed with the Australian Competition and Consumer Commission (ACCC) on the penalty amount, aiming to deter Qantas and other businesses from similar breaches in the future.

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The ACCC emphasized that this substantial fine sends a clear message: misleading customers will lead to serious consequences, regardless of a company’s size. In addition to the penalty, Qantas has committed to paying approximately A$20 million to affected passengers who unknowingly purchased tickets for canceled flights.

This compensation comes on top of any refunds or alternative flight arrangements already provided. ACCC Chair Gina Cass-Gottlieb praised the penalty, underscoring the importance of robust compliance programs red energy qantas in large corporations like Qantas.

She pointed out that Qantas has since made changes to its operating and scheduling procedures to prevent similar issues in the future.